Retina iMac FaceTime camera switches off during call

[timothevs]

Has anyone had a similar issue where during a perfectly normal call, the FT camera just stops working? I know it is not a call quality issue - the camera light goes off, and if I am using FaceTime I need to call again to start the video. In Skype, I can usually switch the Camera off and on, during the call and that will restore the Video for a little while.

I've tried the usual steps - clean install of El Cap, clearing the PRAM and SMC Resets, to no avail. It works fine for a few days after a reset but then we are back again.

 

[timothevs]

Well, took it to the Apple Store, and they've replaced the FT Camera. Let's see if that fixes things. :/

 

[timothevs]

Got the iMac back from the Apple Store yesterday. How I wish I had turned it on in the store to examine it.

Once at home - Ugh and double ugh. NOW, it it takes literally 11 minutes to boot. It just sits at the black screen for 7 minutes and then the Apple logo for another 4 minutes before I get to the desktop.

Just so very disappointed in the work that they did. I called Apple Support, and they were more than willing for me to take it back for repair. But the store is an hour away, and I end up having to take time off work to go there, and then be without my main freelancing machine for days at a time. This just stinks. I have had many iMacs that have worked flawlessly, since the last real lemon.

All of this and my iMac is less than 3 months old. How many repair attempts will they make? What does it say about the longevity of this machine?

 

[aussieinjapan]

Wrote in another thread but its been a bug for sometime especially if you use skype

http://apple.stackexchange.com/questions/154829/10-10-updated-and-my-internal-camera-not-working

 

[timothevs]

Wrote in another thread but its been a bug for sometime especially if you use skype

http://apple.stackexchange.com/questions/154829/10-10-updated-and-my-internal-camera-not-working

Hm, seems odd. I don't believe mine was a software issue. I say "was" because I ended up getting a new iMac (2015) from Apple, after they tried to fix the issue and were unable to diagnose/fix the problem.

This new iMac works perfectly, and has since day 1 (with the same pattern of usage). Which of course leads me to believe that it was a Hardware issue.