Retina iMac keeps cutting out

Discussion in 'iMac' started by jordan eff, Feb 13, 2016.

  1. jordan eff macrumors regular

    Dec 17, 2008
    hi guys

    I have a 2015 5k iMac and the last couple of days it has been randomly cutting out and wont power back on unless i turn off the power at the wall and turn it back on. I thought maybe it could be the power socket so i tried a different one but it still cuts out

    But today it seems to happen everytime I use safari

    Any idea what could be the problem here before I contact apple

  2. CoastalOR macrumors 68020


    Jan 19, 2015
    Oregon, USA
    It should be new enough (unless you bought January 2015) to still be under the 1 year warranty. I would contact Apple. To have to unplug it in order power it back on definitely does NOT seem right.
  3. jordan eff thread starter macrumors regular

    Dec 17, 2008
    Yes i bought it late March 2015 and it wasn't delivered till mid april
  4. DeltaMac macrumors G3


    Jul 30, 2003
    Jordan, we can ask you several questions, and get you to try a couple of things, but honestly, it sounds like you have a hardware problem, which is now getting worse. It is likely a failing power supply, but could also be a logic board.
    If your iMac is less than 12 months old, then Apple will sort this out as a failure, and fix it at no charge to you.
    It's highly unlikely it is a software problem, but Apple will sort that out, too, as part of a checkout for service.
    In the unlikely event that it IS software only, then AppleCare will help you decide what to do, and you may not need to take it anywhere.
    Or, you will need to take to an Apple retail store - or an Apple Authorized Service Provider (AASP), if you have one close to you. If hardware needs to be replaced, it will be at no charge to you. It's your warranty - make use of it.
  5. jordan eff thread starter macrumors regular

    Dec 17, 2008
    Thanks DeltaMac

    I was thinking it must be hardware related but i was hoping there may have been a solution before having to take it in since its not the easiest thing to carry about and its also mounted into the wall

    Thanks for the help

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