Retina Macbook Pro always crashes when I play Videos

Discussion in 'MacBook Pro' started by Burstl, Oct 19, 2013.

  1. Burstl macrumors member


    May 3, 2011
    Hi Community,

    I have a problem, my Retina Macbook Pro always crashes when I want to play videos, soemtimes it works, then randomly it crashes. I have my Retina Macbook Pro now 1 year.

    The strange thing is I had a similar problem with my old 15 inch Macbook, also roughly after 1 year.

    I dont know what Im doing wrong with my Macbooks or if the quality control of Apple has become so bad. I never had these problems with my first Macbook in 2008.

    Attached there is the corresponding crash report. I am a bit frustrated since I paid a lot of money for my notebook, which is fine, but years ago, you knew when you buy a Mac you have a perfect machine without problems. Now every year I face these strange graphic problems, and also the screen shows the ghosting effects a lot of people have on the Retina screens. I think its just a sham ewhat Apple does, they always claim to have the best products and the quality gets worse and worse. I mean the products are fine, but they easily have some problems nowadays, thats very dissapointing.


    Interval Since Last Panic Report: 4 sec
    Panics Since Last Report: 2
    Anonymous UUID: F6ADFC9D-452F-B841-5BC2-2DB11F31E060

    Sat Oct 19 11:58:43 2013
    panic(cpu 2 caller 0xffffff7fac4eef1a): "GPU Panic: [<None>] 5 0 a0 d9 9 8 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0x113000000 0xffffff81ff645000 0x0e7150a2, D0, P1/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.5/src/AppleMuxControl/kext/GPUPanic.cpp:127
    Backtrace (CPU 2), Frame : Return Address
    0xffffff81fde2acf0 : 0xffffff802a21d636
    0xffffff81fde2ad60 : 0xffffff7fac4eef1a
    0xffffff81fde2ae30 : 0xffffff7faa9af26c
    0xffffff81fde2aef0 : 0xffffff7faaa821f6
    0xffffff81fde2af30 : 0xffffff7faaa82254
    0xffffff81fde2afa0 : 0xffffff7faada26fe
    0xffffff81fde2b010 : 0xffffff7faaaaaad1
    0xffffff81fde2b030 : 0xffffff7faa9b603f
    0xffffff81fde2b0e0 : 0xffffff7faa9b3ad6
    0xffffff81fde2b2e0 : 0xffffff7faa9b53ff
    0xffffff81fde2b3b0 : 0xffffff7fab9bc93e
    0xffffff81fde2b470 : 0xffffff7fab9e8028
    0xffffff81fde2b4f0 : 0xffffff7fab9c0349
    0xffffff81fde2b540 : 0xffffff7fab9e211b
    0xffffff81fde2bb50 : 0xffffff7fab9a7ee0
    0xffffff81fde2bb80 : 0xffffff7fab9a88e0
    0xffffff81fde2bbc0 : 0xffffff802a670b13
    0xffffff81fde2bc20 : 0xffffff802a66e74f
    0xffffff81fde2bd70 : 0xffffff802a298c21
    0xffffff81fde2be80 : 0xffffff802a220b4d
    0xffffff81fde2beb0 : 0xffffff802a210448
    0xffffff81fde2bf00 : 0xffffff802a21961b
    0xffffff81fde2bf70 : 0xffffff802a2a6546
    0xffffff81fde2bfb0 : 0xffffff802a2cf473
    Kernel Extensions in backtrace:[49FEF732-D7A3-327B-A7AA-6AC5A6E3DCFF]@0xffffff7fac4e1000->0xffffff7fac4f3fff

    BSD process name corresponding to current thread: WindowServer
  2. Xerotech macrumors 6502

    Jul 22, 2011
    It could be a dGPU problem. dGPUs are only used when something graphic intensive is being used I.E. HD videos.

    Drop by a genius bar. :)
  3. laurihoefs macrumors 6502a


    Mar 1, 2013
    It would really be quite a coincidence for two of your laptops to develop a similar hardware issue, so the first thing you might want to rule out is the software in use.

    Are you talking about playing back Flash or HTML5 videos in a browser, or are you playing video files with a player software? If the latter, what kind of files, and what software do you use?
  4. Scott7975 macrumors 6502

    Oct 18, 2013
    Im new to Mac so I don't know if this applies, but if it were a PC then I would say possibly an outdated or corrupt video driver.
  5. Burstl thread starter macrumors member


    May 3, 2011
    I play .mp4 videos with VLC and there the computer crashes frequently. But I've also noticed that it happens when i watch videos on youtube sometimes. I have tried to watch the viedos in itunes, there nothing happened so far. I also thought of software in the first place, but its strange because I am actually taking care of updating my software regularly, I always install upgrades when Im asked to do so. But its not only videos, I think its also when I have a lot of apps open.

    I use my Macbook a lot, mostly for work but also for watching videos. If you wish, it pays my bills. I use it everyday at least 7h I would say.
  6. TmanATL macrumors member

    Aug 29, 2013
    are you still within your warranty - extended with applecare or otherwise??

    Bring it into an Apple Store and get it fixed. if it comes back and has same issue bring it back again.

    Same thing happens on my mid-2010 MBP and I'm SOL since it's now out of extended warranty. I did bring it in to the apple store previously but they didn't actually fix it.

    Come to think of it - my MBP didn't start to have this issue until I had had it for about the year mark as well.
  7. Starfyre macrumors 68030


    Nov 7, 2010
    Were you an early adopter of the retina macbook pro and bought it right at launch?
  8. Xerotech macrumors 6502

    Jul 22, 2011
    Early adopting rMBPs mostly had a flickering/image retention issue. I'm not sure if anyone had any crashing problems. I'm one of those unfortunate early adopters.
  9. laurihoefs macrumors 6502a


    Mar 1, 2013
    Ok, if both OS X and VLC ar at their newest versions, that should not be the issue. I'm actually also running VLC on a rMBP, no problems here.

    First thing you could try is resetting VLC preferences. But if you are having similar issues with other applications, it might indicate problems with OS X or the hardware, for instance the GPU over-heating could cause crashes.

    Take a look at your GPU temperatures while a video is playing, use Temperature Monitor, or the trial version of iStat Menus. What kind of temperatures do you get, and do your fans start ramping up as the temperature rises?

    Then you can try resetting the SMC and PRAM. If the heat is excessive, and/or the fans don't seem to react to the rise in temperature, resetting the SMC can help.

    Then you could run Apple Hardware Test. Run the extended test, it should reveal if you have hardware issues.
  10. Burstl thread starter macrumors member


    May 3, 2011
    Ok, so I've updated to Mavericks now, but the problem still remains, and it is definitely no VLC problem, since the crashes happen randomly, also happened in the new iPhoto, then sometimes in the web.

    GPU temperatures when playing videos were around 50°C. Fans were normal.

    I also did the reset of the SMC, maybe I will do that again now in Mavericks, because always when the computer crashes, the keyboard is still in light (the characters...)

    I also ran the Hardware yes, the extended one, no problems found.

    Could it also be some kind of a virus.

    Extremely annoying, everything. Sometimes the Macbook runs smoothly for some hours, but then when I try certain tasks, it crashes, but randomly, as I said it crashed once in iPhoto, then in the web, then often when playing videos. The problem is I really need the computer and I live in Chile at the moment for work, and to get apple support here is impossible. I bought the Macbook in Europe from the Austrian online Apple store.

    I will be in the Us in January, I hope people there at an official Apple Store can help me. But maybe they say no we cannot help you because you bought it in Europe.

    So pissed right now. I expect more stable hardware for 2700€.

  11. Robin Lee macrumors newbie

    Mar 23, 2012
    Dear Paul,

    You're not alone. I have the same problem with my refurbished mid 2012 rMBP (base config) too. I gonna take it to the genius bar and see what they can do. Frankly speaking, I am not inclined towards keeping it. It's hard to imagine that a $1600 machine is much less stable than my old faithful MacBook Air.

  12. TasosGRrrrr macrumors newbie

    Jan 9, 2014
    Hello, any news from your situations? I think I have the same issue :/ My MBP retina 2013 (the latest one with Haswell) is crashing.... :confused::(
  13. j4mbo macrumors newbie

    Jul 14, 2008
    Would also like to bump this as I have the exact same issue and I have no idea what the issue is. When it crashes, the screen often has brightly coloured vertical lines running across it. Then when I try to restart, it won't boot for the first 2 or 3 times I try.
  14. T5BRICK macrumors G3


    Aug 3, 2006
    It might be better to start your own thread instead of commenting on an old one.

    Regardless, your computer possibly has a hardware defect. Have you taken to to an Apple store?

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