Retina Macbook pro display issue. Pic

Discussion in 'MacBook Pro' started by markelim, Jul 10, 2012.

  1. markelim macrumors member

    Joined:
    Aug 2, 2010
    #1
    The picture speaks for itself. Any idea whats causing this. THis happens when dragging files from a window to anywhere such as the desktop or choosing the show all windows option from the dock...


    Much help appreciated

    [​IMG]
     
  2. stuaz macrumors 6502

    Joined:
    Jun 16, 2012
    #2
    I personally can't see any picture, but is it "ghosting" you are referring to?
     
  3. Orihara macrumors newbie

    Joined:
    Jul 7, 2012
    Location:
    Adelaide, Australia
    #3
    Image isn't a hot-linkable source by the looks of it but right click open image in new tab brought me to this
    http://postimage.org/image/imhqjxhv3/
     
  4. Taylor-C macrumors 6502a

    Joined:
    Jul 12, 2011
    Location:
    UK
    #4
    It kind helps if I can see the image! :) - All I could see was a blue square...
    Sorry, but I don't know whats causing your problem, but here is the pic for anyone else who may be able to help!
     

    Attached Files:

  5. IanGahagan macrumors member

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    Jun 11, 2012
    Location:
    Montana
  6. stuaz macrumors 6502

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    Jun 16, 2012
  7. deerfaced macrumors regular

    Joined:
    Jun 29, 2012
    #7
    Interesting that it's rendering everything else fine (desktop, dock, toolbars in PS) just not the document itself...

    I've had no bother with CS5 on mine personally. (apart from it being pixely when doing 72dpi web work!)
     
  8. markelim thread starter macrumors member

    Joined:
    Aug 2, 2010
    #8
    What is apples policy on exchanging laptops with defects. I bought this about a month ago when it came out. Also it never noticed this till i actually installed CS5. Could the problem be there ?
     
  9. sofianito macrumors 65816

    sofianito

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    Jan 14, 2011
    Location:
    Spain
    #9
    It looks like LG displays are cheap quality and very prone to defects...
     
  10. gentlefury macrumors 68030

    Joined:
    Jul 21, 2011
    Location:
    Los Angeles, CA
    #10
    Without apple care it is covered for a year. Being it to an apple store and they will assess it. With apple care you're good for 3 years.
     
  11. terraphantm macrumors 68040

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    Jun 27, 2009
    Location:
    Pennsylvania
    #11
    Assuming other people have used CS5 successfully on the rMBP, it looks like you have some kind of graphics card issue. Perhaps the Intel one is fine, but the nVidia one has failed for some reason?
     
  12. ColoArtist macrumors regular

    Joined:
    Jul 3, 2012
    Location:
    Denver, CO
    #12
    Since the rest of the display looks okay it does appear to be a problem with Photoshop.

    You could try fiddling with the performance settings in Photoshop. Especially try turning on/off the graphics processor setting. It might indicate a hardware problem with the graphics processor...or it could indicate a video driver problem.

    May as well set Photoshop's memory setting to max while you're in there.

    Oh, one more thing...if you haven't done it already, check if all of Photoshop's updates are installed. CS5 is kinda old so there's been a few.

    Odds are it's something flakey with Adobe's software, but it's best to sort out any hardware problems early on.

    Best of luck with it. Let us know how it turns out.

    :apple:
     
  13. TickleMeElmo macrumors regular

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    Jun 19, 2012
    #13
    LG is the premier manufacturer of the world's professional panels.
     
  14. dank414 macrumors member

    Joined:
    Jul 20, 2011
    #14
    Ive seen this happen to a co-worker's display on the 2010 2.66 cMBP and the glitch would happen inside CS. As to what the cause is, I have no clue. I hope you take it back and get a new one.
     
  15. Abhorred, Jul 16, 2012
    Last edited: Jul 16, 2012

    Abhorred macrumors member

    Joined:
    Jul 15, 2008
    Location:
    Montreal, Canada
    #15
    How do you draw that conclusion, exactly? Graphical distortion such as the OP is presenting is virtually guaranteed to be the result of either a malfunction in the graphics processor or a glitchy graphics driver.

    To the OP: To echo what others have said, contact Apple and bring them the photo. You're outside of the 14 day return/exchange window, but hopefully they'll sort you out with a better-functioning machine.
     
  16. astrorider macrumors 6502

    Joined:
    Sep 25, 2008
    #16
    Does a reboot cause it to stop?

    There have been some reports of graphical glitches since the retina MBP shipped that will likely be addressed in a firmware update sooner or later. So returning it may not make any difference.

    It's also been noted that changing your display resolution to something else and back is enough to reset the problem.
     
  17. sofianito macrumors 65816

    sofianito

    Joined:
    Jan 14, 2011
    Location:
    Spain
    #17
    Not really a conclusion but an observation based on consumers' complains in this forum... :)

    I wonder how many retinas have been returned since its release... I believe we will soonly see a lot of refurbished retinas available at the apple store, or maybe not since a defect in that machine requires to manufacture a new one...
     
  18. astrorider macrumors 6502

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    Sep 25, 2008
    #18
    Right, just like there's never any refurbished iPads :rolleyes:
     
  19. terraphantm macrumors 68040

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    Jun 27, 2009
    Location:
    Pennsylvania
    #19
    LG manufactures virtually every IPS LCD panel today... so pretty much any high-end LCD will be an LG panel. They make good panels (though the antiglare coating they use is absolutely terrible)
     
  20. TickleMeElmo macrumors regular

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    Jun 19, 2012
    #20
    It's not actually a coating. It's a sticker applied with water based adhesive to the polarizer. ;)
     
  21. terraphantm macrumors 68040

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    Jun 27, 2009
    Location:
    Pennsylvania
    #21
    That can still fit under the definition of coating. It doesn't have to be sprayed on to be considered one.

    What is your point anyway? The point is the antiglare they use these days sucks. Really bad speckle patterns and whatnot.
     
  22. markelim thread starter macrumors member

    Joined:
    Aug 2, 2010
    #22

    This has seem to have fixed my problem. Should i move on or should be concerned and take it down to an Apple store.
     
  23. ColoArtist macrumors regular

    Joined:
    Jul 3, 2012
    Location:
    Denver, CO
    #23
    It's tempting to let it go as a glitch with an older version of Photoshop, but man oh man, you do want to make sure that new rMBP doesn't have any hardware problems.

    I was really suspecting something was flakey with Photoshop CS5 on a new rMBP. However, I still have PS 5 and 5.1 on my rMBP. I fired them both up, and with OpenGL processing turned on, opened a bunch of images and Photoshop files. No problems.

    I also searched the net for any reports of graphic glitches with CS5/rMBP combination. Nothing found.

    I'd say start with the basics...

    --Insure CS5 has all of the latest updates installed.

    --Run the Apple Hardware Test (boot with "d" held down) using the extended tests. It'll take an hour or so to do.

    --Use Disk Utility to repair the permissions on the drive.

    --Download the trial version of Photoshop CS6 and see if it has the same problems.

    If it persists take some screenshots of when it happens and take the machine in to Apple. Ideally you'll have something that is reproducible every time.

    Even if they don't find anything, if the problem becomes worse later on, like say when it's out of warranty, you'll have a record of the problem existing early on.

    Let me know how it goes.

    :apple:
     
  24. markelim thread starter macrumors member

    Joined:
    Aug 2, 2010
    #24
    fixed....took it to the Apple store. got a new one. apparently its something to do with the nvidia chips vs the intel.

    thanks guys !
     

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