My hard drive failed and I lost everything, purchased iTunes songs included. Is there anyway of retrieving these without having to buy them again? I already bought them from the store so I don't know why I would have to buy them again. Thanks.
asherman13 said:Unfortunatly (as far as I know), you can't download them again. After 100 downloads, iTunes tells you to back up your music.
Sorry...
joshuawaire said:Who Says?
iTunes Music Store: Purchased songs can be downloaded only once
When you buy a song or album from the iTunes Music Store, you are entitled to download it only once.
When you buy a song or album from the iTunes Music Store, you are entitled to download it a single time. If you want to download it again, you must purchase it again. You can copy downloaded songs between authorized computers.
Important: Make a backup of the music files you download. In case of data loss, including hard drive failure or replacement, accidental deletion, and so forth, you'll be able to restore it from the backup.
joshuawaire said:Cycocelica,
Although the knowledge base article above may describe Apple's written policy, IMO it's more of a scare tactic and not their actual practice. Apple knows that not everyone is going to backup after every song they download, so they generously provide an "exception."
I personally feel that Apple owes its customers that service (much like Napster and Real Rhapsody already provide), but to each their own.
Here is the link I mentioned above.
http://www.apple.com/support/itunes/musicstore/lostmusic/
Next time, be sure to backup your data.
joshuawaire said:Who Says?
Contact Apple through the iTunes Music Store link. You will have to explain the situation to them (via a web form), and they will send you a notice allowing you to re-download your music.
I wouldn't rely on this method for future purchases. Apple sends you a nasty automated email, explaining that "they don't usually do this, bla bla."
Enjoy.
IMPORTANT: You won't be able to re-download your purchases on your account in the future, so please make a back-up copy of your purchased music right away.* Please make back up copies of your new music on a regular basis. You can find instructions on backing up your music below.