Hello,
I've looked everywhere on here and can't seem to find the answer to this question.
I purchased an iPhone 6 from the AT&T Premier site. I've decided to return it to the local store, so that I can order a 6 Plus. I stood in line for 40 minutes and when they called me they said that there would be a $35 restocking fee. I said "For what. The plastic is still on it, untouched." They said that it is because I purchased it online and I'm returning it to a store. They have to reset my upgrade, which is true, but I've never heard of this fee and I've done returns before.
I looked it up online and it said "Apple devices, no restocking fees. I called the 800 number and the CSR agreed, but he said that the managers use their own discretion sometimes. He noted my account with their official policy, NO FEE for Apple devices, then told me to return to the store tomorrow.
Can anybody share their experience with me. AT&T only please.
I've looked everywhere on here and can't seem to find the answer to this question.
I purchased an iPhone 6 from the AT&T Premier site. I've decided to return it to the local store, so that I can order a 6 Plus. I stood in line for 40 minutes and when they called me they said that there would be a $35 restocking fee. I said "For what. The plastic is still on it, untouched." They said that it is because I purchased it online and I'm returning it to a store. They have to reset my upgrade, which is true, but I've never heard of this fee and I've done returns before.
I looked it up online and it said "Apple devices, no restocking fees. I called the 800 number and the CSR agreed, but he said that the managers use their own discretion sometimes. He noted my account with their official policy, NO FEE for Apple devices, then told me to return to the store tomorrow.
Can anybody share their experience with me. AT&T only please.