Return/exchange my rmbp -question

Discussion in 'MacBook Pro' started by zjazz, Sep 15, 2012.

  1. zjazz macrumors 6502

    Joined:
    Apr 7, 2011
    #1
    I decided to return my brand new retina mbp due to issue on the screen.
    I was wondering what is the best way to return and exchange it?

    option1. should I call apple and return it and then do the separate order for a new one since I can not pick it up in store as it's bto machine.

    option2. should I talk to apple and ask them for exchange? Can I keep this computer until my new bto comes? And do I get another 14 days on new exchanged machine for return? Or 14 days will apply only if I return and do separate order? Thanks!

    this is whats wrong with my otherwise beautiful rmbp
    http://forums.macrumors.com/showthread.php?t=1442597
     
  2. trikky macrumors regular

    Joined:
    Nov 10, 2011
    #2
    What did Apple say when you phoned them to throw the scenarios at them?

    That would be the logical step to take since it's a BTO.
     
  3. zjazz thread starter macrumors 6502

    Joined:
    Apr 7, 2011
    #3
    I haven't call them yet. Wanted to be prepared with info before I call them...probably will call them tomorrow for a return, and then will put a new order.
     
  4. Macral macrumors member

    Joined:
    Aug 3, 2012
    #4
    Mine was a BTO model as well. I went to Apple store at first and I was told to call Apple instead. So I gave them a call to get a replacement. Unfortunately, the replacement was even worse, the hinge pop out and there was a grinding sound each time I open or close the lid. I called Apple again and I was given two options, full refund or another replacement. I chose another replacement, which is so far so good, hopefully. Good luck.
     
  5. zjazz thread starter macrumors 6502

    Joined:
    Apr 7, 2011
    #5
    did you keep the computers until you got the replacements? or you sent them back right away?
     
  6. shorty66 macrumors member

    Joined:
    Aug 3, 2012
    #6
    Well I live in Germany and I've returned my MBPr twice. You can send it back and parallel they will send you the replacement.. so you are maybe 1-2 days without a Macbook.

    But I can tell you its better to chose option 1. Get a refund and place a new order. Otherwise you can not be sure, that you get a complete new Macbook and not a refusal... that told me the support line...
     
  7. zjazz, Sep 16, 2012
    Last edited: Sep 16, 2012

    zjazz thread starter macrumors 6502

    Joined:
    Apr 7, 2011
    #7
    Thanks for your suggestions. I think I will do exchange, but I really don't think they could send me refusal/refurbished? They should send a brand new machine. Is it really they may send not a brand new one but refurb item? I don't think so but anyone has more info on that?

    If that's the case, which I honestly don't think it is, I would return it and place a brand new order...
     
  8. zjazz thread starter macrumors 6502

    Joined:
    Apr 7, 2011
    #8
    Apple representative told me that I'm going to receive a brand new computer, not refurbish or anything, it will be built for me. So I don't think my 2 days old computer will be exchanged to a refurbished.
    Does anyone else have additional info to this?:confused:
     
  9. Macral macrumors member

    Joined:
    Aug 3, 2012
    #9
    They told me that I have 14 days to return it. The first replacement arrived in 10 days. I returned the original two days later. The second replacement arrived in seven days. I returned the first replacement on the next day.
     

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