Return MacBook Pro Ordered Online to Apple Store? Dead pixels and vibration

Discussion in 'MacBook Pro' started by Rendition, Jul 26, 2007.

  1. Rendition macrumors member

    Joined:
    Jul 1, 2007
    #1
    After over 3 weeks of waiting, I finally got the MacBook Pro I ordered. Unfortunately it has at least 6 dead pixels, including one near the center of the screen that is driving me crazy.

    I ordered it online. Does anyone know if I can just return it for a refund (I don't feel like playing the 3-4 week lottery waiting game again) at a local Apple store?

    If so, you think they will charge me a re-stocking fee? Sigh. This is not fun. What a let down Apple.

    Also when I put my palms down on the top of the keyboard and palmrest, I feel a slight vibration which is annoying (probably just the fan). Do you guys have that too? Is it normal?
     
  2. Aea macrumors 6502a

    Aea

    Joined:
    May 23, 2007
    Location:
    Denver, Colorado
    #2
    I don't believe you can, but I have neither of those problems, so good luck with trying to get it fixed, I would be equally mad if I got a bad apple and had to wait weeks to get them replaced.
     
  3. panzer06 macrumors 68030

    panzer06

    Joined:
    Sep 23, 2006
    Location:
    Kilrath
    #3
    I've heard of people exchanging defective online purchases at a retail store but not full refunds. Doesn't mean it can't happen.

    Best wishes,
     
  4. Rendition thread starter macrumors member

    Joined:
    Jul 1, 2007
    #4
    Have you heard of anyone getting full refunds if I call Apple online support over defects like this?
     
  5. hohohong macrumors 6502

    Joined:
    Jun 1, 2007
    #5
    It can be done. I bought mine from US. Now, I'm back in Canada. There is something wrong with my logicboard. So they offered exchange. But since I bought from US, they can only ship to US.

    So the tech support offered me a full refund.
     
  6. powermac_daddy macrumors 6502

    powermac_daddy

    Joined:
    Feb 22, 2005
    Location:
    Philadelphia & Northern California
    #6

    what happen when you pick it up? does it vibrate more?
     

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