Return MacBook Pro Ordered Online to Apple Store? Dead pixels and vibration

Discussion in 'MacBook Pro' started by Rendition, Jul 26, 2007.

  1. Rendition macrumors member

    Jul 1, 2007
    After over 3 weeks of waiting, I finally got the MacBook Pro I ordered. Unfortunately it has at least 6 dead pixels, including one near the center of the screen that is driving me crazy.

    I ordered it online. Does anyone know if I can just return it for a refund (I don't feel like playing the 3-4 week lottery waiting game again) at a local Apple store?

    If so, you think they will charge me a re-stocking fee? Sigh. This is not fun. What a let down Apple.

    Also when I put my palms down on the top of the keyboard and palmrest, I feel a slight vibration which is annoying (probably just the fan). Do you guys have that too? Is it normal?
  2. Aea macrumors 6502a


    May 23, 2007
    Denver, Colorado
    I don't believe you can, but I have neither of those problems, so good luck with trying to get it fixed, I would be equally mad if I got a bad apple and had to wait weeks to get them replaced.
  3. panzer06 macrumors 68030


    Sep 23, 2006
    I've heard of people exchanging defective online purchases at a retail store but not full refunds. Doesn't mean it can't happen.

    Best wishes,
  4. Rendition thread starter macrumors member

    Jul 1, 2007
    Have you heard of anyone getting full refunds if I call Apple online support over defects like this?
  5. hohohong macrumors 6502a

    Jun 1, 2007
    It can be done. I bought mine from US. Now, I'm back in Canada. There is something wrong with my logicboard. So they offered exchange. But since I bought from US, they can only ship to US.

    So the tech support offered me a full refund.
  6. powermac_daddy macrumors 6502


    Feb 22, 2005
    Philadelphia & Northern California

    what happen when you pick it up? does it vibrate more?

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