Return MBP - what happens beats headphones ?

[The Mercurian]

So I had a new 13" MBP for a week. Decided to return it within 14 days? I got it with student deal so got beats headphones (that I don't want frankly). If I return the MBP, what happens the headphones ? Form the way they did the bill, I suspect they will keep the cost of the headphones!

Anyone who bought with the headphones, sent it back ? If yes how did it work ?

 

[Ma2k5]

So I had a new 13" MBP for a week. Decided to return it within 14 days? I got it with student deal so got beats headphones (that I don't want frankly). If I return the MBP, what happens the headphones ? Form the way they did the bill, I suspect they will keep the cost of the headphones!

Anyone who bought with the headphones, sent it back ? If yes how did it work ?

You'd have to return the headphones too.

(this was my experience in the UK - and yes I had opened and used the headphone). If for whatever reason you can't return your headphones, I would assume they would then deduct that from any refund.

 

[The Mercurian]

OK cool thats what I prefer. I kept them in the box knowing I might do this. Since I don't want them, and there's no market for reselling them (loads on there already going for less than half price), I'd much rather return them with the machine!). I kept the transport boxes also so all set from that side

 

[The Mercurian]

You'd have to return the headphones too.

(this was my experience in the UK - and yes I had opened and used the headphone). If for whatever reason you can't return your headphones, I would assume they would then deduct that from any refund.

By the way how long does it take for the refund to go through?

 

[AdamA9]

By the way how long does it take for the refund to go through?

I returned my Blackmagic eGPU which was collected on Thursday 2 August and money was back in my account on Monday 6 August so from the collection date it was there on the second working day.

 

[SDColorado]

By the way how long does it take for the refund to go through?

Depends on your form of payment. Credit cards usually only a couple business days. Apple Pay is a bit slower for some reason.

 

[The Mercurian]

Thanks guys. I've been on to them on the phone and pick up arranged. Though worryingly they email they sent only mentions refund subtracting the cost of the headphones

Update: Well I just called them back. They somehow messed up the first return and instead of returning both items they were letting me keep the headphones and keeping the cost of the headphones!!! Anyhow sorted out now. Good job I called them back!

 

[SDColorado]

Thanks guys. I've been on to them on the phone and pick up arranged. Though worryingly they email they sent only mentions refund subtracting the cost of the headphones

Update: Well I just called them back. They somehow messed up the first return and instead of returning both items they were letting me keep the headphones and keeping the cost of the headphones!!! Anyhow sorted out now. Good job I called them back!

So basically they don't even want the headphones back then?

 

[dannyar]

You have to return the headphones because if you look at your receipt you are charged the full $299 for the headphones and that $299 is deducted from the price of the computer. So if you don't send them back they refund you the price of the computer which is $299 less than it actually costs cause of the applied beats discount.

 

[The Mercurian]

You have to return the headphones because if you look at your receipt you are charged the full $299 for the headphones and that $299 is deducted from the price of the computer. So if you don't send them back they refund you the price of the computer which is $299 less than it actually costs cause of the applied beats discount.

Oh yes that is what prompted this thread in the first place. Its a bit scammy if you ask me. Anyhow the follow up call sorted it out both will be returned. Hopefully courirer does one pick up ....

So basically they don't even want the headphones back then?

No they do but only because money involved

 

[SDColorado]

Oh yes that is what prompted this thread in the first place. Its a bit scammy if you ask me. Anyhow the follow up call sorted it out both will be returned. Hopefully courirer does one pick up ....



No they do but only because money involved

Gotcha. Wondered what they do with those things if returned. Obviously they can’t resell them for hygiene reasons, so what do they do with them? Store demo models?

 

[jerryk]

Gotcha. Wondered what they do with those things if returned. Obviously they can’t resell them for hygiene reasons, so what do they do with them? Store demo models?

Or donate them and take a 100% retail write off.

 

[SDColorado]

Or donate them and take a 100% retail write off.

I would like to think that is what they would do with them. Do you know if that is what they do?

 

[jerryk]

I would like to think that is what they would do with them. Do you know if that is what they do?

No idea if that is what they do. But, companies I have worked for have donated excess computers and other hardware to charities.

 

[The Mercurian]

Gotcha. Wondered what they do with those things if returned. Obviously they can’t resell them for hygiene reasons, so what do they do with them? Store demo models?

I didn't open them even so they can resell if they want

Or donate them and take a 100% retail write off.

Isn't that what they call a student disocunt ??

 

[Ma2k5]

By the way how long does it take for the refund to go through?

Not sure, under a week I presume.

 

[yukari]

Gotcha. Wondered what they do with those things if returned. Obviously they can’t resell them for hygiene reasons, so what do they do with them? Store demo models?

Precisely the reason I am not opening my Beats head phones until I have received my 2018 MBP and test it out to see if there is any defect.

 

[jerryk]

Isn't that what they call a student disocunt ??

Not from a tax perspective.