Carrier Return on AT&T Next Plan but on another line?

DotCom2

macrumors 601
Original poster
Feb 22, 2009
4,306
2,611
Hi,
Has anyone done a return on the AT&T Next Plan but that purchased on another person's upgrade eligible line?
To explain:
I purchased the Max on spouses eligible line and he took my X that I was still under the next plan. So I ordered the Max on his line and received it Friday and did the swap out with no problems. But now, I decided I want to return the Max for another color.

I was wondering how exactly this will work since we did the swap out.
I ordered from Apple but it's on the ATT Next Plan.

Can anyone explain the procedure and how this all works out with AT&T?
TIA
 

Lobwedgephil

macrumors 603
Apr 7, 2012
5,000
3,636
You just need to return the phone and then start the process of what you did again. Just depends how long it will take for the next upgrade to be available again, sometimes it happens right away, sometimes it takes a few days.
 

DotCom2

macrumors 601
Original poster
Feb 22, 2009
4,306
2,611
You just need to return the phone and then start the process of what you did again. Just depends how long it will take for the next upgrade to be available again, sometimes it happens right away, sometimes it takes a few days.
OK I see. I'm sure I won't have a problem with returning it at Apple I'm just wondering if AT&T will cause a stink.
Here's hoping you are right.
Thank you for the info
 

bruinsrme

macrumors 604
Oct 26, 2008
6,596
2,348
Let Isaacdobits job.
That’s the device the apple specialist carries.

Just make sure they have the color.
 

mmomega

macrumors 68040
Dec 30, 2009
3,554
1,721
DFW, TX
If you go through AT&T you have an obligation to fulfill the contract signed with them.
If it is with AT&T then the phone goes to AT&T, not Apple, not Verizon, not anyone else.
You just ordered through Apple website, to make a purchase from AT&T. It's AT&T's phone as they hold the line number and that contract.

So your contract was for 18 months, 24 months, 30 months, whatever it was. So if you made 10 payments on a 30 month plan, you owe 20 months worth of payments. If you return the phone, whoever receives it evaluates the phone itself to determine wether or not it's condition is worth the remaining payments or if you owe a difference when you return it.

Same as purchasing anything else that is financed.
 

ivantwilliams

macrumors 68020
Nov 30, 2014
2,037
1,344
Atlanta, GA
Simply go into ATT, return the device and ask for the colour you want. Oh, then pay the $45 return fee.

I’ve been there, done that...
 

DotCom2

macrumors 601
Original poster
Feb 22, 2009
4,306
2,611
So to be clear:
I go to an AT&T store to return the phone even though I Picked it up at the Apple Store and the receipt is from Apple?
 

DotCom2

macrumors 601
Original poster
Feb 22, 2009
4,306
2,611
Well for future people reading this thread, I just got back from the Apple Store where I returned the Max that was ordered on my husbands upgrade eligibility, and everything is fine. They returned the Max and his eligibility is back. I couldn't order a new one in the color I want because they are out of stock so he said to check on that later. But as far as the process it was seamless.
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.