return online iphone order to retail store and re-buy?

Discussion in 'iPhone' started by ssdaytona, Sep 19, 2014.

  1. ssdaytona macrumors regular

    Joined:
    Apr 20, 2011
    #1
    Can anyone confirm whether it's possible to return an online apple iphone purchase to the apple retail store and then re-buy it at the same time?


    I ordered my iphone under the wrong line.


    thanks
     
  2. thenewone macrumors member

    Joined:
    Nov 23, 2013
  3. bouldermac macrumors member

    Joined:
    Jun 23, 2010
    #3
    iphones ordered online cannot be returned in store....
     
  4. jtp098 macrumors 6502a

    Joined:
    Apr 19, 2010
    Location:
    Purchase
    #4
    What are you trying to accomplish... using the correct lines upgrade? or the phone you have now has the wrong SIM....

    You can just take out the SIM and put it in the new phone...

    IF need be you can also call your phone company to swap the information around as well in case the phone is directly tied to the line..

    ----------

    why are you giving false information... any iphone you buy online can be returned to the store...
     
  5. bouldermac macrumors member

    Joined:
    Jun 23, 2010
    #5
    [/COLOR]

    why are you giving false information... any iphone you buy online can be returned to the store...[/QUOTE]


    Where you getting your information from???

    http://store.apple.com/us/help/returns_refund
     
  6. thenewone macrumors member

    Joined:
    Nov 23, 2013
    #6
    Yes, but has anyone known Apple to make an exception if you are simply repurchasing that exact same physical phone (they won't have to send it back to any "factory" or anything this way because all you're trying to do, essentially, is switch it to a different line).
     
  7. atheros07 macrumors member

    Joined:
    Mar 21, 2009
    Location:
    Cambridge, MA
    #7
    I wanted to exchange my 6 for a 6+, and I was told by Apple Online Store Customer Service that yes, you can return/exchange a phone you ordered online to a physical Apple Store. Dunno though if that's even possible with so few 6+s in stock. They did tell me that I might have to ask for a supervisor to get it done.
     
  8. lulla01 macrumors 68020

    lulla01

    Joined:
    Jul 13, 2007
    Location:
    U.S
    #8
    Where in the hell did you read this?
     
  9. thenewone macrumors member

    Joined:
    Nov 23, 2013
    #9
    Let me/us know if you try and are (or aren't) successful!
     
  10. aristobrat macrumors G5

    Joined:
    Oct 14, 2005
    #10

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  11. TB07-NJ macrumors 68020

    Joined:
    Jul 7, 2008
    Location:
    FORMERLY NJ now FL
    #11

    Right here:
    Bring your item to an Apple Store

    You can always return the item to any U.S. Apple Retail Store. An Apple Specialist will assist you with your return. Your refund will be processed at that time. To locate an Apple Store in your area, please refer to the Apple Retail Store Locator.
    Note: An iPhone purchased on the Apple Online Store is ineligible for return to an Apple Retail Store.


    http://store.apple.com/us/help/returns_refund






    That refers to REFUNDS. EXCHANGES **MAY** be different.
     
  12. jtp098 macrumors 6502a

    Joined:
    Apr 19, 2010
    Location:
    Purchase
    #12
    it's not a set in stone policy.. I have done it before without issues..
     
  13. aristobrat macrumors G5

    Joined:
    Oct 14, 2005
    #13
    IMO, you're best off calling your local Apple Store and asking this question.

    The official answer is "no", but as you've seen, at least one manager in one store "bent" the rule for jtp098.

    Every store is different. Who knows how your store will be, but hopefully they'll be willing to help out!
     
  14. lulla01 macrumors 68020

    lulla01

    Joined:
    Jul 13, 2007
    Location:
    U.S
    #14
  15. ZipZap macrumors 603

    Joined:
    Dec 14, 2007
    #15
    I would just go to the store. That's how its aways worked. That addition must be new as I have never heard of anyone being refused by the store.
     

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