I've purchased a Mac Mini online and I was informed by the shipping company that it was heavily damaged in transit. Can I return/exchange the machine to the Apple Store or do I have to go through the whole online process again? What should have taken 5 days looks like it might take 3 weeks and its getting pretty aggravating.
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Return Online Order to Apple Store?
- Thread starter Shayne
- Start date
- Sort by reaction score
It's not Apple's fault the Mini was damaged. I see no reason why they should accept the return that will cost them money. You need to file a claim the the shipping company.
If you purchased it from the Apple online store, I would find it absurd if they ship anything UNinsured. I would call your local Apple store and tell them the situation, they will probably swap you out for a new machine and collect from the shipper.
There is no reason you would have to deal with the shipper if your purchased directly from Apple. They would have a ton of pissed off customers if the above statement was how they do business.
There is no reason you would have to deal with the shipper if your purchased directly from Apple. They would have a ton of pissed off customers if the above statement was how they do business.
All online orders from Apple's website HAS to be processed again through the Apple online store. You have to contact them over the phone about your problem.