I've purchased a Mac Mini online and I was informed by the shipping company that it was heavily damaged in transit. Can I return/exchange the machine to the Apple Store or do I have to go through the whole online process again? What should have taken 5 days looks like it might take 3 weeks and its getting pretty aggravating.
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Return Online Order to Apple Store?
- Thread starter Shayne
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It's not Apple's fault the Mini was damaged. I see no reason why they should accept the return that will cost them money. You need to file a claim the the shipping company.
If you purchased it from the Apple online store, I would find it absurd if they ship anything UNinsured. I would call your local Apple store and tell them the situation, they will probably swap you out for a new machine and collect from the shipper.
There is no reason you would have to deal with the shipper if your purchased directly from Apple. They would have a ton of pissed off customers if the above statement was how they do business. 😱
There is no reason you would have to deal with the shipper if your purchased directly from Apple. They would have a ton of pissed off customers if the above statement was how they do business. 😱
thatappleguytoday
macrumors 601
All online orders from Apple's website HAS to be processed again through the Apple online store. You have to contact them over the phone about your problem.