Return Online Order to Apple Store?

Discussion in 'Buying Tips and Advice' started by Shayne, Mar 12, 2009.

  1. Shayne macrumors member

    Joined:
    May 23, 2007
    Location:
    Canada
    #1
    I've purchased a Mac Mini online and I was informed by the shipping company that it was heavily damaged in transit. Can I return/exchange the machine to the Apple Store or do I have to go through the whole online process again? What should have taken 5 days looks like it might take 3 weeks and its getting pretty aggravating.
     
  2. brand macrumors 601

    brand

    Joined:
    Oct 3, 2006
    Location:
    127.0.0.1
    #2
    It's not Apple's fault the Mini was damaged. I see no reason why they should accept the return that will cost them money. You need to file a claim the the shipping company.
     
  3. bossxii macrumors 68000

    Joined:
    Nov 9, 2008
    Location:
    Kansas City
    #3
    If you purchased it from the Apple online store, I would find it absurd if they ship anything UNinsured. I would call your local Apple store and tell them the situation, they will probably swap you out for a new machine and collect from the shipper.

    There is no reason you would have to deal with the shipper if your purchased directly from Apple. They would have a ton of pissed off customers if the above statement was how they do business. :eek:
     
  4. map1978 macrumors 68020

    map1978

    Joined:
    Feb 9, 2006
    Location:
    Jacksonville, FL
    #4
    All online orders from Apple's website HAS to be processed again through the Apple online store. You have to contact them over the phone about your problem.
     

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