Return policy exception

Discussion in 'MacBook Pro' started by Gaprofitt, Apr 13, 2015.

  1. Gaprofitt macrumors regular

    Joined:
    Jul 30, 2009
    #1
    Hey All,

    I purchased a new Macbook Pro 13 2.9 Ghz, 8gb ram/512gb hard on March 12th, 2015. I'm beyond the 14 day return policy but I think I got a lemon. I've had issues with the down arrow key being non responsive as well as the trackpad just stop working.

    I'd like to swap the unit out for a similar unit but with 16GB ram and pay the extra $200. I use the laptop for work so I can't go without a laptop while the unit is being repaired? What are the odds or getting this done and how should I approach it with the local store? It looks like they don't stock the 16GB models.

    Thanks.
     
  2. thadoggfather Suspended

    thadoggfather

    Joined:
    Oct 1, 2007
    #2
    Can't hurt to try and ask. Upgrading to another SKU might help your case, having actual issues might direct you to the Genius bar.
     
  3. Gaprofitt thread starter macrumors regular

    Joined:
    Jul 30, 2009
    #3
    Do I need to setup an appointment or just walk in?
     
  4. thadoggfather Suspended

    thadoggfather

    Joined:
    Oct 1, 2007
    #4
    To ask if you can return/upgrade SKU walk in.

    Genius Bar, appointment.
     
  5. leman macrumors 604

    Joined:
    Oct 14, 2008
    #5
    Apple once extended the return period on a laptop for a month(!!!) because I took it with me on a business trip and it would't been possible for me to return it within the 14 day period. Talk about good customer service. I ended up using the computer for at least three weeks for free days and they even paid the return shipment.
     
  6. snaky69 macrumors 603

    Joined:
    Mar 14, 2008
    #6
    I'd recommend you ask your local Apple store directly instead of strangers on the internet, but that's just my suggestion.
     

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