Return policy for MAC APP STORE

Discussion in 'Mac Apps and Mac App Store' started by iosios108108, Apr 17, 2018.

  1. iosios108108 macrumors newbie

    iosios108108

    Joined:
    Apr 3, 2018
    #1
    Bought an app for $40 and bummed to figure out I cant return it as it's not up to my expectation.. I guess 'how WOULD i return it?' now that's it's been downloaded.. Tried contacting the software provider saying I was unhappy with it... see where it gets me... any other solutions gang?

    and facepalming right now because they had a free trial app ...

    tell me your mistaken purchases to make me feel better lol
     
  2. chscag macrumors 68030

    chscag

    Joined:
    Feb 17, 2008
    Location:
    Fort Worth, Texas
    #2
    Contacting the developer is not the best way to get a refund since you paid your $40 to Apple and not to him/her. Contact Apple customer support and explain your situation and that you would like a refund.
     
  3. superscape macrumors 6502a

    superscape

    Joined:
    Feb 12, 2008
    Location:
    East Riding of Yorkshire, UK
    #3
    Yup - speaking as a developer, we have no way of seeing who has or hasn't bought something from the app store and no way of issuing a refund. As chscag rightly says, your purchase is with Apple, not from the developer.

    If you look on the invoice for the app that Apple send you as confirmation of purchase then there should be a link at the bottom of that for requesting a refund.
     
  4. Partron22 macrumors 68020

    Partron22

    Joined:
    Apr 13, 2011
    Location:
    Yes
    #4
    Yeah. I've called Apple Mac App and book store for refunds.
    They were decent about it.
    It's helpful to be nice on the phone, and have your reasons clear.
    They generally trust you to toss the files you say you don't want.
    I expect that would change if you made a thrice a week habit of it.
     

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