Return policy on Apple Upgrade?

Discussion in 'iPhone' started by macman4291, Sep 30, 2015.

  1. macman4291 macrumors regular

    Joined:
    Jul 23, 2006
    #1
    I got a 6s plus gold on apples upgrade program on launch day, can you return the phone and end it?
     
  2. Cuniac macrumors 6502a

    Joined:
    Jan 23, 2013
    Location:
    Phoenix
    #2
    All apple products have a 14 day return policy. But that hard credit check the Upgrade Program ran can not be returned.
     
  3. Uguubot macrumors member

    Uguubot

    Joined:
    Dec 16, 2010
    Location:
    Minnesota
    #3
    Not a hard pull, to my knowledge.
     
  4. kupkakez macrumors 68000

    kupkakez

    Joined:
    Apr 4, 2011
    #4
    Most people on this forum are stating it is a hard pull. I have a seen a couple members said it showed up as soft.
     
  5. Cuniac macrumors 6502a

    Joined:
    Jan 23, 2013
    Location:
    Phoenix
    #5
    It is a hard pull. I did it myself, It did a hard pull. I contacted Citizen One, the bank doing these lones and they said it will be a hard check every time you upgrade.
     
  6. Uguubot macrumors member

    Uguubot

    Joined:
    Dec 16, 2010
    Location:
    Minnesota
    #6
    Interesting. The guy at the Apple Store told me it would be a soft pull. I just checked Credit Karma, and it's not appearing. I get a FICO check tomorrow for the start of the month from my credit card, and I'll have to see if it shows up
     
  7. duaneu macrumors 6502a

    Joined:
    Jun 19, 2010
    Location:
    Bellevue, WA
    #7
    Seriously, is this going to turn into yet another discussion about hard vs. soft credit checks? :(
     
  8. infoe macrumors member

    Joined:
    Oct 13, 2011
    #8
    no, it should not be a debate. It is a fact that it is hard inquiry. run your equifax credit report or I can post mine and show it there.
     
  9. duaneu macrumors 6502a

    Joined:
    Jun 19, 2010
    Location:
    Bellevue, WA
    #9
    The question was whether the phone can be returned, and the answer is yes, you can for 14 days. Everyone knows you can't "undo" a credit check. The topic has nothing to do with credit checks. There's no reason to keep beating that dead horse. There are plenty of other threads on that topic.
     
  10. CNeufeld macrumors 6502a

    Joined:
    Nov 25, 2009
    Location:
    Edmonton, AB
    #10
    Considering the OP didn't mention anything about the credit pull, not sure why it's being discussed at all...

    C
     
  11. Uguubot macrumors member

    Uguubot

    Joined:
    Dec 16, 2010
    Location:
    Minnesota
    #11
    because no matter if he returns the device or not, the hard pull will still show up on his credit report. it's a legitimate thing to consider when debating returning the device.
     
  12. CNeufeld macrumors 6502a

    Joined:
    Nov 25, 2009
    Location:
    Edmonton, AB
    #12
    So's the waste of gas driving back and forth from the store. We could include a conversation about the fuel economy of his vehicle...

    C
     
  13. imlynxy macrumors 65816

    Joined:
    Mar 8, 2012
    #13
    I returned my apple upgrade this Monday, still see first payment on my credit card, no refund yet. Was told in Apple store that they reimburse everything.
     
  14. jaybar macrumors 6502a

    jaybar

    Joined:
    Dec 11, 2008
    #14
    I purchased a phone through AUP. The phone was defective. Apple processed the return, which cancelled the loan. I reserved a new phone, as I was within the 14 day window. The new phone, generated a new loan, for which I was approved. It took about a week for the refunds and new first payment to appear on my credit card. The second phone also proved to be defective, which required the process to be repeated yet again. I expect it will take about a week for the charges to align.

    If you are within the two week return window. and have purchased under the upgrade program, they will not just exchange the phone. The first loan needs to be cancelled and a new application done. Once you are passed the two week window. The phone can be replaced under apple care, if warranted. according to Apple staff.

    The AUP is completely independent of my status with Verizon. My contract with VZ does not end until September. Verizon treats this as if it were a paid in full device replacement.
     
  15. Rayy42 macrumors 6502

    Rayy42

    Joined:
    Oct 7, 2014
    #15
    I think it won't show on credit karma because it is a hard pull through Experian not TransUnion or Equifax.
     
  16. Newtons Apple Suspended

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #16
    Credit can take over a week. Funny how charges hit instantly but when the bank owes you . . . . . .
     
  17. powerbook911 macrumors 68040

    powerbook911

    Joined:
    Mar 15, 2005
    #17
    Honestly, hard pulls aren't with the AUP in my opinion. You aren't even taking out credit in a traditional sense, you're using a credit card. It's a good idea program, but again you shouldn't be taking a hard hit every single year just for an iPhone. Maybe if one year you needed to use because of funds situation, but I wouldn't do it every year.
     
  18. CNeufeld macrumors 6502a

    Joined:
    Nov 25, 2009
    Location:
    Edmonton, AB
    #18
    How are you not taking out "credit in a traditional sense"? They're setting up an interest free loan for you at Citibank, if I'm not mistaken. The default method of payment on that loan is your credit card, but you can go back and switch that once your loan is set up.

    C
     

Share This Page