return.policy

[RoisinMurphy]

if you buy from an apple store, open up the box, check the display for dead/stuck pixels.... and i you find any, bring it right back to the store for a refund? preferably under some 'no questions asked' policy

if not, what options do i have, to make sure i get a flawless display?

thanks

 

[kastenbrust]

take it back to the apple store, the geniuses behind the bar will check it, and if it has dead pixels like you say they'll swap it for a new one straight away, its very rare that apple displays have dead pixels but i guess sometimes there are some exceptions

 

[RoisinMurphy]

is that an official policy though? 1 dead pixel is definetally under their tollerance, so they could refuse it

 

[tcphoto]

I would suggest that you go to Apples website and review their return/refund policy or at least do a search on this site. This subject has been discussed at length many times.

 

[shoppy]

I have just swapped my 2.4 as it had two dead pixels for another today no questions asked. Only nuisance is I now have a 9c85 screen, which is not as good as my LG. It has light bleed around the bottom and sides. Oh well, I dont really notice it unless I am looking for it.

 

[kastenbrust]

When i bought my Mac Pro the 20" screen i ordered with it had 1 dead pixel, so i took it to the apple store where i live in London and they replaced it immediately upon inspection and seeing the dead pixel, so official policy or not its good customer service. MAC's are used a lot for graphic design and dead pixels are simply unnaceptable so im sure theyll understand.