return.policy

Discussion in 'MacBook Pro' started by RoisinMurphy, Dec 31, 2008.

  1. RoisinMurphy macrumors newbie

    Joined:
    Dec 16, 2008
    #1
    if you buy from an apple store, open up the box, check the display for dead/stuck pixels.... and i you find any, bring it right back to the store for a refund? preferably under some 'no questions asked' policy

    if not, what options do i have, to make sure i get a flawless display?

    thanks
     
  2. kastenbrust macrumors 68030

    kastenbrust

    Joined:
    Dec 26, 2008
    Location:
    North Korea
    #2
    take it back to the apple store, the geniuses behind the bar will check it, and if it has dead pixels like you say they'll swap it for a new one straight away, its very rare that apple displays have dead pixels but i guess sometimes there are some exceptions :)
     
  3. RoisinMurphy thread starter macrumors newbie

    Joined:
    Dec 16, 2008
    #3
    is that an official policy though? 1 dead pixel is definetally under their tollerance, so they could refuse it
     
  4. tcphoto macrumors 6502a

    tcphoto

    Joined:
    Feb 23, 2005
    Location:
    Madison, GA
    #4
    I would suggest that you go to Apples website and review their return/refund policy or at least do a search on this site. This subject has been discussed at length many times.
     
  5. shoppy macrumors 6502a

    Joined:
    Mar 4, 2007
    Location:
    Hants
    #5
    I have just swapped my 2.4 as it had two dead pixels for another today no questions asked. Only nuisance is I now have a 9c85 screen, which is not as good as my LG. It has light bleed around the bottom and sides. Oh well, I dont really notice it unless I am looking for it.
     
  6. kastenbrust macrumors 68030

    kastenbrust

    Joined:
    Dec 26, 2008
    Location:
    North Korea
    #6
    When i bought my Mac Pro the 20" screen i ordered with it had 1 dead pixel, so i took it to the apple store where i live in London and they replaced it immediately upon inspection and seeing the dead pixel, so official policy or not its good customer service. MAC's are used a lot for graphic design and dead pixels are simply unnaceptable so im sure theyll understand.
     

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