My friend's father just bought a 3GS today. I'm trying to explain to him that he needs to return it, but like other people with no interest in technology, he just says he'll never use the new features. Obviously, there's a lot more to it than new features and I'm in the process of explaining that. My question is, what is Apple's return policy in this situation? I know when they release new updates to existing products, they have a grace period. Thanks for any info as I try to help him make a good decision.
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Return time frame for 3GS purchase?
- Thread starter swindmill
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He would normally have a 30 BRE period which would allow him to return the iPhone 3GS and exchange it for the iPhone 4. He will have to pay a 10% restocking fee.
There are a couple of other items: Was he notified that his purchase was a Closeout, if yes then he can't return it. It will be on his receipt.
Quote:
With the exception of closeout items, you may exchange equipment one time within 30 days from the date the original equipment was purchased or shipped. Closeout items are not eligible for exchange.
source: http://www.wireless.att.com/cell-phone-service/legal/return-policy.jsp
Dave
There are a couple of other items: Was he notified that his purchase was a Closeout, if yes then he can't return it. It will be on his receipt.
Quote:
With the exception of closeout items, you may exchange equipment one time within 30 days from the date the original equipment was purchased or shipped. Closeout items are not eligible for exchange.
source: http://www.wireless.att.com/cell-phone-service/legal/return-policy.jsp
Dave
if you got it from AT&T wouldn't your friend's father qualify for the rebate trade in program AT&T has for recent 3GS purchases?
If he doesn't care he doesn't care. I never understand why techies think it's their right to force someone to buy the "right" technology.
Amazingly, what you think is cool and necessary isn't shared by everyone. Why pay for things you aren't going to use?
Wow! You two really carry the moral torch here at MacRumors. I haven't implied that it's my right to force someone to buy something. He bought an iPhone because he wanted one. I am sharing information with him that I think would help him. Namely, to get a newer and more superior piece of hardware at a similar price.
Those comments hardly merit a response, but I have a problem leaving stupidity alone. If you all don't mind, I'll continue doing what I think is in his best interest.
Back on topic...
I'll ask him if it was a closeout. Clearly, if he can take it back in a few weeks and and get a new one, that would be great. I'm not familiar with the trade in program, so I'll have to look into it.