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Return unopened MBP outside 14 day period?

S

starman0147

macrumors member
Original poster
Sep 25, 2007
64
0
An friend of mine bought a MBP 14 days again ago which is still unopened, (he was on holiday at the time, which he extended)
He is now considering returning it upon word of hearing a new updated version will be coming out. It was bought online via the education store with apple care, it is unconfigured.

So his question is as the title suggests, is it possible to return it outside of the 14 day period without occurring a charge, if it is still unopened? Thanks
 
I am guessing there will be a charge of some kind
But you should contact Apple directly to find out
Exceptions are often made for various reasons
 
This is the literature:

Return and Refund Policy
If you are not satisfied with your Apple purchase of a product, please visit online Order Status or call 1-800-676-2775 for a Return Material Authorization (RMA).



For iPhone returns, please refer to the iPhone Return Policy section below. For eligible Mac, iPod, and third-party products, you have up to 14 calendar days from the time you receive your item(s) to initiate a return. Personalized iPods (e.g., engraved or customized in any way) may not be returned for refund or exchange under any circumstances unless such product is Dead on Arrival (see the section below for more detailed information on such Dead on Arrival products). If the item is returnable and you send it back to us unopened in the original box, Apple will offer you a refund based on your original method of payment. You must return the product to the Apple warehouse within 14 calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation, and registration that shipped with the product. Apple will assess a 10% restocking fee on any opened hardware or accessory. If you purchased your order using an Apple Business Lease, Apple may ask you to provide a major credit card (Visa, MasterCard, American Express, or Discover) so Apple can assess the 10% restocking fee.
Click to expand...

So if your buddy bought it 14 days ago today, he still might have a chance. Have him call them up and atleast begin the process, and this will give him another 14 days to send the machine in.
 
starman0147 said:
Oh well don't sound good, surely store credit would be a viable option?
Click to expand...

It all depends how far outside the 14 we're talking about, but even if it's a an extra week I don't think it will be a problem with Apple taking it back for at least a full store credit since it hasn't been opened.
 
Eddyisgreat said:
This is the literature:



So if your buddy bought it 14 days ago today, he still might have a chance. Have him call them up and atleast begin the process, and this will give him another 14 days to send the machine in.
Click to expand...

Thanks, will let him know. Do Apple come and collect it for free, or can he just return it to a store.
 
starman0147 said:
An friend of mine bought a MBP 14 days again ago which is still unopened, (he was on holiday at the time, which he extended)
He is now considering returning it upon word of hearing a new updated version will be coming out. It was bought online via the education store with apple care, it is unconfigured.

So his question is as the title suggests, is it possible to return it outside of the 14 day period without occurring a charge, if it is still unopened? Thanks
Click to expand...

If Apple had released a new Macbook today, the odds would be significantly better. Otherwise, given the unpredictability of new product announcements, we could always use that excuse.
 
HLdan said:
It all depends how far outside the 14 we're talking about, but even if it's a an extra week I don't think it will be a problem with Apple taking it back for at least a full store credit since it hasn't been opened.
Click to expand...


I think today is actually the 15th day.
 
Ok, today was actually the 14th day, he phoned them up and they told him he was allowed to return it but not allow to return AppleCare? Is that right? It was bought in conjunction with it, its ridiculous he has to keep it if its not protecting anything.
 
starman0147 said:
Ok, today was actually the 14th day, he phoned them up and they told him he was allowed to return it but not allow to return AppleCare? Is that right? It was bought in conjunction with it, its ridiculous he has to keep it if its not protecting anything.
Click to expand...

I don't know for definite but people have said that you can cancel your AppleCare anytime you like and you will get a refund for the remainder of the AppleCare so your friend should be able to cancel it and get most if not all of his money back? Anyone correct me if I am wrong.
 
starman0147 said:
Ok, today was actually the 14th day, he phoned them up and they told him he was allowed to return it but not allow to return AppleCare? Is that right? It was bought in conjunction with it, its ridiculous he has to keep it if its not protecting anything.
Click to expand...

No, somebody told him wrong. You can return Applecare up to the last day it's in service and you will get a prorated refund. It's nothing special about Apple's rule on this, most companies will allow you to get a prorated refund on service contracts.
 
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