Return unopened rebel touch for neo touch?

Discussion in 'iPod touch' started by Muncher, Dec 3, 2008.

  1. Muncher macrumors 65816

    Muncher

    Joined:
    Apr 19, 2007
    Location:
    California
    #1
    I just got an arctic rebel touch in the mail today; it is unopened and new. I bought it two or three days before the neo touch was released. With most other things, I'd just keep the model I bought, but the neo really is a better fit for me - it's thin and it looks better.

    So, before I email switcheasy, maybe you guys and gals could help me out. What is switcheasy's return policy? Do you really think it's worth the trouble?

    Thanks for the help,
    Muncher

    EDIT: Well, if you were going to encourage me to get the neotouch, you're too late. I couldn't resist opening the rebel touch up. For what it's worth, it's a great case. The case feel like a frickin tank when it's on. Switcheasy even goes so far as to give you a little plastic nub to cover the dock connector port when you're not charging/syncing. Fun. My one gripe with the Arctic model is that the case will leave some (non-permanent) marks on the back of your 'Pod. It looks a little grimy, being a see through case. But I know my iPod is near pristine, so it's fine with me.
     
  2. n0otro macrumors member

    Joined:
    Dec 23, 2005
    #2

    I had the exact same question, so I e-mailed them a couple days ago and got the following response yesterday:

    (copy-paste)
    "Dear Customer,

    We actually do "exchanges" in three steps. Which is really not an
    exchange after all. It is basically a return in your part and a refund
    in ours and a purchase of the new item in yours again.

    (We give you the refund after the package returned to our office.)
    So if you did not purchased a new item it was not sent out to you.
    Sorry about the inconvenience!


    Thank You"

    Although I don't know how that applies to you since it's already opened. I think they'll probably take it back as long as you haven't used the screen protectors.
     
  3. Muncher thread starter macrumors 65816

    Muncher

    Joined:
    Apr 19, 2007
    Location:
    California
    #3
    That's nice to know for future reference. I'll probably be sticking with this case, though. :D

    The skeleton design is so much cooler in person.
     

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