Return Verizon iPhone x

Discussion in 'iPhone' started by Traderalways, Nov 3, 2017.

  1. Traderalways macrumors member

    Joined:
    Sep 14, 2012
    #1
    can I send back the phone without opening it? I changed my mind and can’t get through to them... anyone know? Lol. Thanks in advance.
     
  2. fanchee macrumors 6502a

    fanchee

    Joined:
    Nov 23, 2009
    #2
    Yes, but you do need an RMA. One might have come in the shipping box if it came directly from Verizon.
     
  3. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #3
    I'd walk into a store if you can, make it easier. If you cannot then you should be able to return it without issue. Don't we have like 30 days?
     
  4. Leonard1818 macrumors 68020

    Joined:
    Nov 15, 2011
    #4
    Wonder if you'll get hit with the "restocking" fee if it's unopened? Curious minds want to know.
     
  5. fanchee macrumors 6502a

    fanchee

    Joined:
    Nov 23, 2009
    #5
    Oh yeah, I forgot about that. I hate that stupid restocking fee!
     
  6. BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #6
    14 days for established customers, and 30 days for newbies.
     
  7. zmunkz macrumors 6502a

    zmunkz

    Joined:
    Nov 4, 2007
  8. Leonard1818 macrumors 68020

    Joined:
    Nov 15, 2011
    #8
    My X was DOA this morning. We tinkered with it long enough to deter my wife from wanting it so I asked if I could just return it as it was defective. They said I would still incur the $35 restocking fee. :(
     
  9. BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #9
    You need to talk to executive relations if the supervisor won't assist you. No excuse to have to pay a restocking fee on a DOA device. Stand up for yourself.
     
  10. Leonard1818 macrumors 68020

    Joined:
    Nov 15, 2011
    #10
    Thanks! I could tell I wasn't going to get anywhere in-person at the store. They had too many people (literally 3 of them talking to 1 of me) telling me No No No, you have to pay the restocking fee. I really didn't have much recourse and quite honestly, I had already spent a good deal of time messing with it on a workday where time is money. So when I left, I called customer service *611 who not only refunded me the restocking fee but also applied an inconvenience credit for me having to go up there 3x, getting the runaround from them in the store, and then having to call and wait on hold to have it rectified.

    I'll tell ya -- those brick-and-mortar VZW stores are really struggling to justify their existence in my opinion. They seem to all be new construction/buildings (in my area), too many staffers, and just a big waste of overhead for VZW. It is VERY obvious in there that they too are trying to justify their existence by trying to sell you everything but the white tables inside. I repeatedly told the girl that the phone was intended for my wife and I was not going to pick a case for her. Nonetheless, she brought out an armload of cases (screen protector, wireless charger, other peripherals). They tried to sell me a kid watch (gizmo?), iPad, apple watch....ugh. They almost act personally offended when you say you're not going to buy that other crap. I do like being able to walk into somewhere and talk to someone when needed, but apparently that isn't advisable at my local store. With the sales tactics and lack of genuine customer service, I will always try avoiding the store from now on.

    Rarely do I get better customer service via phone but today, I'llbedamned...
     
  11. willmtaylor macrumors G4

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    Here(-ish)
    #11
    Take it up with Apple.
    --- Post Merged, Nov 3, 2017 ---
    They are the absolute worst.
     
  12. Leonard1818 macrumors 68020

    Joined:
    Nov 15, 2011
    #12
    Hmmm.... thanks for your response though I'm not sure what Apple would have to do with the restocking fee at Verizon. The defective phone, sure, Apple could swap it out -- but the closest apple store is quite a hike and at that point, my wife said "forget it" as she was apprehensive of the new hardware/design to begin with. Having a bad experience out of the box (and spending too much time dealing with it) killed the deal.
     
  13. fanchee macrumors 6502a

    fanchee

    Joined:
    Nov 23, 2009
    #13
    Yeah, you'll get better service and get that fee taken off by calling customer service. It may take awhile to get through, though. :(

    Good luck!
     

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12 November 3, 2017