can I send back the phone without opening it? I changed my mind and can’t get through to them... anyone know? Lol. Thanks in advance.
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Return Verizon iPhone x
- Thread starter Traderalways
- Start date
- Sort by reaction score
14 days for established customers, and 30 days for newbies.
My X was DOA this morning. We tinkered with it long enough to deter my wife from wanting it so I asked if I could just return it as it was defective. They said I would still incur the $35 restocking fee.
You need to talk to executive relations if the supervisor won't assist you. No excuse to have to pay a restocking fee on a DOA device. Stand up for yourself.My X was DOA this morning. We tinkered with it long enough to deter my wife from wanting it so I asked if I could just return it as it was defective. They said I would still incur the $35 restocking fee.
Thanks! I could tell I wasn't going to get anywhere in-person at the store. They had too many people (literally 3 of them talking to 1 of me) telling me No No No, you have to pay the restocking fee. I really didn't have much recourse and quite honestly, I had already spent a good deal of time messing with it on a workday where time is money. So when I left, I called customer service *611 who not only refunded me the restocking fee but also applied an inconvenience credit for me having to go up there 3x, getting the runaround from them in the store, and then having to call and wait on hold to have it rectified.
I'll tell ya -- those brick-and-mortar VZW stores are really struggling to justify their existence in my opinion. They seem to all be new construction/buildings (in my area), too many staffers, and just a big waste of overhead for VZW. It is VERY obvious in there that they too are trying to justify their existence by trying to sell you everything but the white tables inside. I repeatedly told the girl that the phone was intended for my wife and I was not going to pick a case for her. Nonetheless, she brought out an armload of cases (screen protector, wireless charger, other peripherals). They tried to sell me a kid watch (gizmo?), iPad, apple watch....ugh. They almost act personally offended when you say you're not going to buy that other crap. I do like being able to walk into somewhere and talk to someone when needed, but apparently that isn't advisable at my local store. With the sales tactics and lack of genuine customer service, I will always try avoiding the store from now on.
Rarely do I get better customer service via phone but today, I'llbedamned...
Take it up with Apple.My X was DOA this morning. We tinkered with it long enough to deter my wife from wanting it so I asked if I could just return it as it was defective. They said I would still incur the $35 restocking fee.
[doublepost=1509734212][/doublepost]
They are the absolute worst.
Hmmm.... thanks for your response though I'm not sure what Apple would have to do with the restocking fee at Verizon. The defective phone, sure, Apple could swap it out -- but the closest apple store is quite a hike and at that point, my wife said "forget it" as she was apprehensive of the new hardware/design to begin with. Having a bad experience out of the box (and spending too much time dealing with it) killed the deal.