Returned AT&T iPad for Verizon... Didn't cancel 4G service

Discussion in 'iPad' started by majordude, Mar 18, 2012.

  1. majordude macrumors 68020

    majordude

    Joined:
    Apr 28, 2007
    Location:
    Hootersville
    #1
    Bought an AT&T on Friday. Paid $30 for 4G but it sucked. Took it back and got a Verizon. I wiped the iPad but didn't turn off the 4G.

    The Apple guy said I am month to month but I think it could be reoccurring. Which is it?

    If it rebills how do I stop it? Can I get a refund for 35 hours of service?
     
  2. r.j.s Moderator emeritus

    r.j.s

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    Mar 7, 2007
    Location:
    Texas
  3. KPOM macrumors G5

    Joined:
    Oct 23, 2010
    #3
    Yes, I'd call AT&T since if it is anything like Verizon it will be recurring unless you cancel it.
     
  4. majordude thread starter macrumors 68020

    majordude

    Joined:
    Apr 28, 2007
    Location:
    Hootersville
    #4
    Calling AT&T now. If they had a help desk they would be Idiots (in comparison to Geniuses). The first guy told me to call Verizon! :rolleyes:
     
  5. deeddawg macrumors 604

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    Jun 14, 2010
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    US
    #5
    AT&T definitely recurs until you cancel. Should say so in the email they sent you when you signed up.
     
  6. imeth macrumors regular

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    Mar 23, 2011
    #6
    Love AT&T. Opened up opportunities for Verizon
     
  7. Transeau macrumors 6502a

    Transeau

    Joined:
    Jan 18, 2005
    Location:
    Alta Loma, CA
    #7
    You can manage and cancel your AT&T iPad account online.

    I did the exact same thing, returned my AT&T 4G iPad for the Verizon. AT&T was running at .7mbps here, Verizon is 12~19mbps
     
  8. thatoneguy82 macrumors 68000

    thatoneguy82

    Joined:
    Jul 23, 2008
    Location:
    Beach Cities, CA
    #8

    This happened to me. I called AT&T and since it's prepaid, and when you agreed to it at the time of purchase, you can't get a refund. Remember it said "you will be charged immediately." It would be different if the account was postpaid. In any case, you're just going to have to consider that $30 as a loss and be more decisive in the future. I had to go through several AT&T reps and since it wasn't attached to my account, they couldn't "find" it. I provided them the number I was assigned and unfortunately the dept is closed on weekends. I was antsy and couldn't wait until Monday.

    I read around and it seemed like the only to cancel the service was from the device itself. I even called the Apple Store and ask them if they can grab the device I returned and do it for me, if I provide my username and pw. Or if I can go back and do it myself. They said they/I couldn't and I had to go through AT&T. So, browsing through att.com/ipad website, I noticed that I could log in to my account similar to the one I could through the iPad. It also had the same options of changing billing, plans, etc. And, thankfully an option to cancel plan to prevent future/recurring charges after this prepaid month.

    Here is the website, log on with the username/pw that you would use if you were on your iPad. https://dcp2.att.com/OEPNDClient/
     
  9. majordude thread starter macrumors 68020

    majordude

    Joined:
    Apr 28, 2007
    Location:
    Hootersville
    #9
    Ding! Ding! Ding!

    Same thing! I am sooo happy I exchanged it!
     
  10. brand macrumors 601

    brand

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    Oct 3, 2006
    Location:
    127.0.0.1
    #10
    Both
     
  11. jschu22 macrumors regular

    Joined:
    Apr 12, 2008
    #11
    Eff. Ing. Awesome! Thank you for this, so much easier than what I was anticipating before I read this thread.
     

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