iPad Returned iPad Air, Returning iPad 4 refurb...now what?

KhunJay

macrumors 6502
Original poster
Sep 16, 2013
361
111
Had to get a refund on the air because of the screen.

Got a refurb ipad 4 whose screen i was happy with and getting ready to enjoy.

Now its got a home button problem....button suddenly gets unresponsive for no reason at all. Then after a while it becomes ok, then reverts to not working.

I am sick of all the hard resets, restores and other so called fixes....nothing works.

This is unusual behaviour for a device that has been conditioned to new and not even 14 days old.

I've never had such bad luck with my 5 other apple devices...getting sick of ordering replacements and praying for a good unit.
 

calvol

macrumors 6502a
Feb 3, 2011
991
2
Go with an iPad2 refurb or wait for the Nexus 10.2. I returned my Ultimate Crashing Machine, waiting for the N10.2.
 

bevsb2

macrumors 68000
Nov 23, 2012
1,717
589
I'd try another iPad 4. The screen will likely be good and the home button problem on your current one is probably just bad luck. If you have been using a retina screen it may be hard to go back to the iPad 2.
 

Krazy Bill

macrumors 68030
Dec 21, 2011
2,985
3
I'd simply do whatever I thought I needed to do and just get on with life.

But that's just me.
 

Robster3

macrumors 68000
Dec 13, 2012
1,987
0
Had to get a refund on the air because of the screen.

Got a refurb ipad 4 whose screen i was happy with and getting ready to enjoy.

Now its got a home button problem....button suddenly gets unresponsive for no reason at all. Then after a while it becomes ok, then reverts to not working.

I am sick of all the hard resets, restores and other so called fixes....nothing works.

This is unusual behaviour for a device that has been conditioned to new and not even 14 days old.

I've never had such bad luck with my 5 other apple devices...getting sick of ordering replacements and praying for a good unit.
Thats the problem with refurbs, if the problem is hit and miss they won't pick it up so you are buying someone else's reason for returning.
 

eggersj

macrumors 6502
Apr 23, 2008
357
18
Wait for 7.1 and buy an air again... that will make it a damn near perfect tablet from what I read.

I am SOOOO glad I don't have the videophile eyes that you guys do. I have had 3 air's, and they've all had great screens. At least, IMO.

That being said, if I could see an issue, I would certainly exchange it until I got a good one.
 
Last edited:

severage

macrumors regular
Oct 13, 2013
106
1
Go with an iPad2 refurb or wait for the Nexus 10.2. I returned my Ultimate Crashing Machine, waiting for the N10.2.
It is HILARIOUS that you're recommending the Nexus 10 (2nd gen) since you want to avoid crashing, since Nexus 10 crashing is what made me switch to iOS in the first place.

The Nexus 10, before Android 4.3, had an inherent memory leak in the UI that caused the system to run out of ram and crash after just a few hours of use. My first one had the leak, and the 6 replacements I got all had the leak. Just google "Nexus 10 surfaceflinger" or something. There was a 100+ page thread on google forums dealing with it.

I just found that ironic is all.
 
Last edited:

KhunJay

macrumors 6502
Original poster
Sep 16, 2013
361
111
To all the stuff that's going wrong now apps are crashing repeatedly. This was with iOS 6.1.3. And it goes to home screen and search screen automatically like some aluminum poltergeist.

Wonder if I should get a kindle fire. But then I'd have to give up my apps. Sheeeeeeeit!
 

osofast240sx

macrumors 68030
Mar 25, 2011
2,521
1
Had to get a refund on the air because of the screen.

Got a refurb ipad 4 whose screen i was happy with and getting ready to enjoy.

Now its got a home button problem....button suddenly gets unresponsive for no reason at all. Then after a while it becomes ok, then reverts to not working.

I am sick of all the hard resets, restores and other so called fixes....nothing works.

This is unusual behaviour for a device that has been conditioned to new and not even 14 days old.

I've never had such bad luck with my 5 other apple devices...getting sick of ordering replacements and praying for a good unit.
Go get another air. I love my air no screen problems.
 

Wando64

macrumors 6502a
Jul 11, 2013
617
717
Now its got a home button problem....button suddenly gets unresponsive for no reason at all. Then after a while it becomes ok, then reverts to not working.
I occasionally get this problem with my Air. Nothing wrong with the hardware. IOS7.0.4 is still flaky unfortunately and sometimes a reboot is required. Hopefully the next iteration will solve many of these problems.
I should point out that in my case it is not just the home button that freezes but the whole thing, usually followed by a spontaneous reboot.
 
Last edited:

bevsb2

macrumors 68000
Nov 23, 2012
1,717
589
I occasionally get this problem with my Air. Nothing wrong with the hardware. IOS7.0.4 is still flaky unfortunately and sometimes a reboot is required. Hopefully the next iteration will solve many of these problems.
I should point out that in my case it is not just the home button that freezes but the whole thing, usually followed by a spontaneous reboot.
OP is running OS 6.1.3 so I don't think this will help. I would return/exchange the device and try again with an Air or iPad 4 refurb. I love my rMini, but they have potential issues as well and a much smaller screen.
 

AppleRobert

macrumors 603
Nov 12, 2012
5,644
1,105
I returned the Air before the extended period expired and I'm living with the first Mini with cellular. No large iPad for me.
 

d123

macrumors 68020
Oct 19, 2009
2,028
444
Earth
To all the stuff that's going wrong now apps are crashing repeatedly. This was with iOS 6.1.3. And it goes to home screen and search screen automatically like some aluminum poltergeist.

Wonder if I should get a kindle fire. But then I'd have to give up my apps. Sheeeeeeeit!
I would try another iPad 4 before making a big mistake like a Kindle.

I did similar to you and returned my Air for an iPad 4. I was lucky enough to get a 4 that so far seems perfect.
 

calvol

macrumors 6502a
Feb 3, 2011
991
2
It is HILARIOUS that you're recommending the Nexus 10 (2nd gen) since you want to avoid crashing, since Nexus 10 crashing is what made me switch to iOS in the first place.

The Nexus 10, before Android 4.3, had an inherent memory leak in the UI that caused the system to run out of ram and crash after just a few hours of use. My first one had the leak, and the 6 replacements I got all had the link. Just google "Nexus 10 surfaceflinger" or something. There was a 100+ page thread on google forums dealing with it.

I just found that ironic is all.
Not so fast my friend. I tried a Nexus7.2/Kitkat over the holidays, June2013 build, and it had a system crash every 2.5 days. I returned it hoping that the N10.2 will have worked that issue out by the time it is released. Even so, I found a crash every 2.5 days with the Nexus7.2 much more palatable that the Air crashing/reloading multiple times a day. An iOS device that can't even load Apple's website without crashing is downright embarrassing!
 

deaglecat

macrumors 6502
Mar 9, 2012
441
206
Thats the problem with refurbs, if the problem is hit and miss they won't pick it up so you are buying someone else's reason for returning.
So true. The engineer who refurbs it may not be as OCD as the original owner.
 

Similar threads

Replies
8
Views
503
  • jonatious
17
Replies
17
Views
2K
  • warburg
1
Replies
1
Views
524
  • LovingTeddy
12
Replies
12
Views
3K
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.