I returned a refurbished MBP to Apple UK a couple of days after receiving it. This was because after reading some forums, it seemed that buying AppleCare was recommended which pushed the overall cost of ownership outside my budget. The MBP was collected from my office by TNT. Apple UK have called today to ask whether I had forgotten to include the laptop in the box, as it only contained the disks and cables! I think the laptop must have been stolen from the box sometime while under the care of the courier. Apple said they will raise an investigation with TNT. Has anyone had a similar experience? This seems like a very difficult situation as it could end up with the couriers word against mine. Aarggh!