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Returned rMBP's

M

MXChick23

macrumors newbie
Original poster
Mar 3, 2010
15
0
Silly question...

Returned my rMBP tonight because I wanted the 16G of ram upgrade... While at the store, another customer informed me that when they do custom builds Apple uses previously returned rMBP's. Your chance of getting a bad screen is much higher with custom builds vs the standard configurations right out of the box...

On the drive home, it actually got me thinking... Is this accurate? I don't see refurbs available yet, and just from Macrumors customers there must be 100's of them with LG Screens that have been returned... Opinions?
 
MXChick23 said:
While at the store, another customer informed me that when they do custom builds Apple uses previously returned rMBP's. Your chance of getting a bad screen is much higher with custom builds vs the standard configurations right out of the box...
Click to expand...
That's not true. All BTOs are shipped directly from China. Apple doesn't resell returned items as new.
 
MXChick23 said:
Silly question...

Returned my rMBP tonight because I wanted the 16G of ram upgrade... While at the store, another customer informed me that when they do custom builds Apple uses previously returned rMBP's.
Click to expand...

Yes, always trust a random customer. :rolleyes:
 
MaxPower72 said:
would they build them at the store?! And besides that can't you just get 2 versions only ? 8 gb Ram and 16 gb Ram? for the way it's built there isn't anything you can customize right?
Click to expand...

There are only 2 choices for RAM, but you also have 3 choices for CPU and 3 choices for SSD. As previously stated they are not built at the store... They are assembled in China and shipped directly from there.
 
MaxPower72 said:
so they would have to send back to China the faulty units to be fixed, customized and sent back to the Apple stores in US...

If they do that, it's not right at all
Click to expand...

They do that, but those are sold as refurbs (but I don't think they change the specs when they sell them as refurbs).
 
MaxPower72 said:
so they would have to send back to China the faulty units to be fixed, customized and sent back to the Apple stores in US...

If they do that, it's not right at all
Click to expand...
Repairs are done in the US, but the initial builds of new models is done in Shanghai.
 
GoreVidal said:
Yes, always trust a random customer. :rolleyes:
Click to expand...

Dunno... these forums are random customers... It didn't make sense to me, but it did spark the "hmmmfff.... I wonder if he is right"

The way the genius bar explained the upgrade to me is this way; when you customize the rMBP's, they are actually customized at their service center. It is the reason that you can not buy anything in the store except the standard configurations. The store didn't even have a SKU or way to process the request, it had to be ordered online.

----------
jedolley said:
They do that, but those are sold as refurbs (but I don't think they change the specs when they sell them as refurbs).
Click to expand...

I just looked.. Still don't see refurbs available on apple.com. Not sure where they would be selling the refurb units...
 
MXChick23 said:
Dunno... these forums are random customers... It didn't make sense to me, but it did spark the "hmmmfff.... I wonder if he is right"
Click to expand...
Except in this forum, if someone gives you false information, there are other members who will correct it, as we're doing here.
MXChick23 said:
The way the genius bar explained the upgrade to me is this way; when you customize the rMBP's, they are actually customized at their service center.
Click to expand...
That's not true, either. All BTO models are ordered only online, built in China and shipped directly to the customer. They do not come from the US or any service center.
MXChick23 said:
I just looked.. Still don't see refurbs available on apple.com. Not sure where they would be selling the refurb units...
Click to expand...
The retina models have not yet arrived at the refurb store.
 
MXChick23 said:
I just looked.. Still don't see refurbs available on apple.com. Not sure where they would be selling the refurb units...
Click to expand...

The returned Retina machines could be repackaged as new and sold in some country with even less consumer oversight than the USA.
 
MXChick23 said:
Silly question...

Returned my rMBP tonight because I wanted the 16G of ram upgrade..
Click to expand...

Silly question, why would you pay a kazillion dollars for extra RAM from Apple when you can get it so much cheaper elsewhere?
 
trikky said:
Silly question, why would you pay a kazillion dollars for extra RAM from Apple when you can get it so much cheaper elsewhere?
Click to expand...
Because you can't upgrade RAM in the rMBP. It's soldered in. Haven't you been paying attention?
 
Thanks for the reply's.

After reading more threads, I called apple again today to switch my rMBP up again... Decided to go with the 2.6 vs the 2.3... With the 16G Ram and the 2.6, hopefully this will keep me good to go for the next couple years.
 
DVD9 said:
The returned Retina machines could be repackaged as new and sold in some country with even less consumer oversight than the USA.
Click to expand...

Not gonna happen. It would be discovered soon enough and there's no way that Apple would allow their reputation to suffer.
 
MXChick23 said:
Thanks for the reply's.

After reading more threads, I called apple again today to switch my rMBP up again... Decided to go with the 2.6 vs the 2.3... With the 16G Ram and the 2.6, hopefully this will keep me good to go for the next couple years.
Click to expand...

You know, there are SSD upgrades too... Maybe you can call again to get the 512GB version, w/16GB, w/2.6 :D
 
Apple inspect all returns and if they are "within spec" they will be resold as new.

Custom built machines usually get sold as refurbished models though.
 
High Five to Apple

I have to commend Apple for allowing customers to return a computer merely because the customer is not satisfied with the amount of ram. I originally purchased a rMBP with 8 gbs of ram. But, I really wanted the 16. Anyway, I took it back and Apple allowed me to trade up. :)
 
markp99 said:
You know, there are SSD upgrades too... Maybe you can call again to get the 512GB version, w/16GB, w/2.6 :D
Click to expand...

HAHA I think I am done... With a TB of music and another with movies, I will need external drives no matter what...
 
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