Today I helped a friend return a BTO 12" PB G4. There was nothing wrong with it, he just really decided that he didn't need a laptop, as he already has a cube. Of course Apple doesn't allow the return of BTO's.....unless you really beg... I think this thread can be a good place to post your return stories, tips, tricks, etc. If everyone contributes, other readers will be able to use the information and have better luck trying to return their BTO. I really only said one thing to Apple, and surprisingly, after being put on hold for a minute or so, they agreed to take it back. (Must bring to store). Here's what I said: Bah, lady heard that, put be on hold, and came back all happy and said that she has spoken to someone higher up and they are going to allow the return. She said to just bring it to the store, and told my friend something to tell them so they know that Apple approves the return. Post your tips and tricks and help everyone out!