Returning a custom iMac

Discussion in 'Buying Tips and Advice' started by Nyde, Aug 4, 2007.

  1. Nyde macrumors newbie

    Joined:
    Aug 4, 2007
    #1
    I recently bought the 20 inch iMac (customised with 256MB X1600 and 2GB RAM) off the online Apple Store, and after using if for a few days, I want to send it back. However on my order status under Returns, it says that I can't send it back, but it doesn't state why other than "Item not eligible for return".

    I've read suggestions that you can't return custom iMacs, but nowhere in the Apple Store's T&C does it state that you can't return custom hardware. I'm also still in the 14 day timeframe for returning products.

    So, can anyone help me out here?
     
  2. devilot Moderator emeritus

    devilot

    Joined:
    May 1, 2005
    #2
    For the future? Yeah, read return policies. They're there for a reason.


    Screenshot:

    Picture 5.png
     
  3. Nyde thread starter macrumors newbie

    Joined:
    Aug 4, 2007
    #3
    An error on my part, but I'm British and as such bought my iMac from the UK Apple Store, and there is nothing regarding custom-configured products in the return policy.
     
  4. CanadaRAM macrumors G5

    CanadaRAM

    Joined:
    Oct 11, 2004
    Location:
    On the Left Coast - Victoria BC Canada
    #4
    Rule number 2: When asking advice, be specific where you are and under what circumstances. Of course policies and contacts differ between countries. In some countries, local law trumps the 'standard' sales terms that are applied in the US.

    Like, I've read on a lot of BBC forums that you are supposed to drive on the left hand side of the road :eek: OMG Have I been doing it wrong for 30 years !?!

    Solution: Contact your particular vendor and ask. Don't rely on internet forum second hand opinion for detail about your specific contractual rights and obligations.
     
  5. Cybergypsy macrumors 68040

    Cybergypsy

    Joined:
    May 16, 2006
    Location:
    Central Florida!
  6. Applespider macrumors G4

    Applespider

    Joined:
    Jan 20, 2004
    Location:
    looking through rose-tinted spectacles...
    #6
    From this page on the Apple UK site

    That's something new that I've learned today... ;)

    I'd guess that the self-service web option doesn't allow it since it's not allowed in most places. I'm guessing that it might be something to do with the Distance Selling Regs in the UK although I thought they did allow exclusions for custom-orders. I'd give Apple a call and point them to the above page.
     
  7. Nyde thread starter macrumors newbie

    Joined:
    Aug 4, 2007
    #7
    That I didn't notice, so thanks. I'll ring them up first thing Monday.
     

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