Returning a refurbished imac

[freshe]

Hi,

I just got my refurbished iMac few days ago and I would like to return it under the 14 days cool off period.

So I log onto my account and go to Return Items and it says my item is ineligible for the return and refers me to the t&c's. I am a bit concerned here as I have read them before purchase and they don't mention that refurbished items cannot be returned and refunded.

 

[stridemat]

Hi,

I just got my refurbished iMac few days ago and I would like to return it under the 14 days cool off period.

So I log onto my account and go to Return Items and it says my item is ineligible for the return and refers me to the t&c's. I am a bit concerned here as I have read them before purchase and they don't mention that refurbished items cannot be returned and refunded.

I have never heard this before. Perhaps give Apple a call direct? I can't imagine this would be the case though.

 

[Puevlo]

Apple's returns policy do not mention refurbished as being unable to be returned thus you should be able to return it.

 

[Spink10]

You can return it - call apple

 

[GGJstudios]

Of course you can return refurbished Macs. Call Apple.

Returns & Refunds - Apple Store (U.S.)

If you want to return an item, you can ship the item back to Apple, or bring it to any U.S. Apple Store for a full refund. For eligible Mac, iPad, iPod, and third-party products, you have up to 14 calendar days from the time you receive your item(s) to initiate a return.

Items ineligible for a return include:

• Opened memory
• Opened software*
• Electronic Software Downloads
• Print Products
• Software Up-to-Date Program Products (software upgrades)
• Apple Gift Cards
• Apple Gift Packaging (origami style gift box with ribbon and greeting card)
• Apple Developer Connection Products (Membership and Technical Support)

 

[joewillmott]

You can return it. It's the same as buying with student discount; it shows as you cannot return it on the website but if you ring or e-mail them, they sort it out for you. I went through the same thing last week.

 

[miles01110]

You can return it. It's the same as buying with student discount; it shows as you cannot return it on the website but if you ring or e-mail them, they sort it out for you. I went through the same thing last week.

I've had the same situation a few times in the past. Calling always works.

 

[karilynn]

I had the same issue last year. I bought a refurb MBP that I ended up returning within the 14 days. I had to call Apple.