Returning a refurbished imac

Discussion in 'Buying Tips and Advice' started by freshe, Jul 15, 2012.

  1. freshe macrumors regular

    Joined:
    Jul 15, 2012
    #1
    Hi,

    I just got my refurbished iMac few days ago and I would like to return it under the 14 days cool off period.

    So I log onto my account and go to Return Items and it says my item is ineligible for the return and refers me to the t&c's. I am a bit concerned here as I have read them before purchase and they don't mention that refurbished items cannot be returned and refunded.
     
  2. stridemat Moderator

    stridemat

    Staff Member

    Joined:
    Apr 2, 2008
    Location:
    UK
    #2
    I have never heard this before. Perhaps give Apple a call direct? I can't imagine this would be the case though.
     
  3. Puevlo macrumors 6502a

    Joined:
    Oct 21, 2011
    #3
    Apple's returns policy do not mention refurbished as being unable to be returned thus you should be able to return it.
     
  4. Spink10 macrumors 601

    Spink10

    Joined:
    Nov 3, 2011
    Location:
    Oklahoma
  5. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #5
    Of course you can return refurbished Macs. Call Apple.

    Returns & Refunds - Apple Store (U.S.)
     
  6. joewillmott macrumors regular

    Joined:
    May 22, 2012
    Location:
    England
    #6
    You can return it. It's the same as buying with student discount; it shows as you cannot return it on the website but if you ring or e-mail them, they sort it out for you. I went through the same thing last week.
     
  7. miles01110 macrumors Core

    miles01110

    Joined:
    Jul 24, 2006
    Location:
    The Ivory Tower (I'm not coming down)
    #7
    I've had the same situation a few times in the past. Calling always works.
     
  8. karilynn macrumors regular

    karilynn

    Joined:
    Jul 30, 2011
    Location:
    Saint Paul, MN
    #8
    I had the same issue last year. I bought a refurb MBP that I ended up returning within the 14 days. I had to call Apple.
     

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