Returning an iMac -- mail process?

Discussion in 'iMac' started by canfanreal, Sep 12, 2010.

  1. canfanreal macrumors newbie

    Dec 6, 2005
    Can anyone who has had to return an iMac for an exchange or repair please enlighten me as to what the process is?

    Does Apple pay for shipping, and just give you a label to print?
    What carrier do they use? UPS/Fedex/Other?
    Can you arrange for pick up from your home, if you are unable to drop it off at a shipping location?

  2. r.j.s Moderator emeritus


    Mar 7, 2007
    They will usually FedEX a box with a return label.

    Put iMac in box, stick label on box, call for pickup.
  3. MassMacFan macrumors newbie

    Jul 30, 2010
    Here in new england it took FedEx 2 days to get it back to an Apple warehouse in PA. Apple then considered the return complete (and then sent out a replacement). I was struggling with the BTO and just today purchased one in a store instead - retail, for me, was so much better. Good luck.

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