Returning an iPhone

Discussion in 'iPhone' started by puma1552, May 15, 2009.

  1. puma1552 macrumors 601

    Joined:
    Nov 20, 2008
    #1
    I have had my iPhone since March and have just now noticed that it has developed a light bleed on the left, and closer inspection reveals that the glass isn't flush on the lower left side.

    Can I still take it back to Apple for an exchange even though it's two months old, or do QC issues also only fall under the 14 day exchange policy?

    My fault for not noticing, but just thought I would ask as I'm a good four hours from an Apple store.
     
  2. dukebound85 macrumors P6

    dukebound85

    Joined:
    Jul 17, 2005
    Location:
    5045 feet above sea level
    #2
    you can try and take it back as you have the 1 year aple care

    many have taken it back for light leak...though it depends on the genious and how generoous they are
     
  3. Knowlege Bomb macrumors 601

    Knowlege Bomb

    Joined:
    Feb 14, 2008
    Location:
    Madison, WI
    #3
    It's really dependant on the genius you get these days. When I was in search of my perfect phone they were always willing to exchange for light leaks.

    I've seen a couple threads lately about how Apple is claiming it's "within specs" and turning people away.
     
  4. aristobrat macrumors G4

    Joined:
    Oct 14, 2005
    #4
    Since you're so far from the Apple store (I love my iPhone, but not enough to make a 4-hour trip to a store and back!), I'd call the 1-800 support number. They can help you troubleshoot over the phone, and if they think it needs replaced, they'll arrange that via free overnight shipping.
     
  5. The Californian macrumors 68040

    The Californian

    Joined:
    Jan 17, 2009
    Location:
    Surfers Paradise
    #5
    ^^ I agree.

    I had a bad light leak that a couple Genius' and a manager told me was within spec and refused to replace or fix. I then called Apple Care and they told me it was NOT within spec and that they could either overnight me a replacement or put a note in my file telling the Genius to replace it. I went with the latter, I thought it would nice to go back to the store and have the same Genius and manager replace it... Too bad neither of them were working, haha.
     

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