Returning Apple TV

[chirho412]

I am finding my TV experience to be less than satisfactory. It is really sluggish, sometimes taking 30 seconds to process a request. And don't even get me started about the iPhone remote app and the TV. It is not working. Am I an anomaly? Should I return this thing and get one that works? Or is this the experience TV delivers?

 

[dmm219]

something doesn't sound right....30 secs to load a file?

My ipod touch works great with my ATV...but I still like using the Mac remote.

Did you call apple support?

 

[kolax]

Try restoring your Apple TV and starting fresh. I have no issues with mine, and my iPhone works a treat with it.

If not, then return it for another one, as it definitely sounds dodgy.

 

[Arran]

I've had mine for over a year and it works great with the iPhone remote.

I just bought a second one and that's fine too. It was a bit sluggish out of the box because it was trying to sync movies. (I don't normally sync - stream only).

Turned sync off and it's been fine since.

 

[rhett7660]

Are you syncing the files or are you streaming?

 

[alchemistmuffin]

STOP! You may have a Defective Device

I am finding my TV experience to be less than satisfactory. It is really sluggish, sometimes taking 30 seconds to process a request. And don't even get me started about the iPhone remote app and the TV. It is not working. Am I an anomaly? Should I return this thing and get one that works? Or is this the experience TV delivers?

If you recently bought the device, you may be able to get a new one for free that WILL WORK

The sluggish is not supposed to happen, it might be something wrong with the TV's hard disk.

If you can read this post, PLEASE, don't just return it, go to the Genius Bar, and they will diagnose the problem.

 

[chirho412]

Thanks everyone!

That tells me what I needed to know. I am packing up the TV and heading to the Genius Bar. It seems counter-intuitive that streaming media would put less of a strain on the system resources than syncing, but that seems to have been some of the problem. It is still a lot slower than it ought to be.

 

[xraydoc]

I have 3. Occasionally it takes a few second, maybe up to 10, to start streaming a video (playing things on the ATV's HD is instant), but otherwise they work quite well. Even with my iPhone.

 

[BoulderBum]

I've never had any operation take more than a few seconds and my iPhone and iPod Touch work fantastically with the Apple TV. Something sounds fishy with your experience.

What kind of router do you have?

 

[xraydoc]

What kind of router do you have?

Good thought. Personally, I have all Apple equipment (including the wireless router), so my experience has been very much plug & play. 3rd party routers, especially draft N models, may not always play nicely.

 

[lindmar]

I think direct connect is a must.
just my opinion.

 

[chirho412]

I have an Airport Extreme that I got in July, so it is the new variety.

 

[downinitjr]

I am finding my TV experience to be less than satisfactory. It is really sluggish, sometimes taking 30 seconds to process a request. And don't even get me started about the iPhone remote app and the TV. It is not working. Am I an anomaly? Should I return this thing and get one that works? Or is this the experience TV delivers?

It took me quite a while to figure out that I could stream my library to the apple TV, but still have it set to sync in itunes. This effectively just syncs the library file, and information about your library to the apple TV, so that every time you go to access your library on the apple TV, you don't have to wait for it to load. In itunes set the apple TV to custom sync, and then just don't select any of the movies, music, or photos to sync. This will allow the ipod/iphone remote to work correctly with the apple TV as well. If you have your library just streaming to the apple TV, the remote app will only work once you select something on the apple TV first.