Returning custom computer from Online Store

your warranty still covers you from manf. defects the same on a custom machine as they do with an off-the-shelf variety. Problems (if they exist) will be addressed and fixed, but you can't order a custom machine, then turn around and say "nah, I just don't really want it."

 

they are talking about any build to order BTO

 

you have to have good reason to return it, you cant just say, oh i dont really need a 80 gb drive give me the one with a 60. But if theres a bonifide problem then they will accept it and repair or replace it.

 

From the stories I heard, they will repair it. They will only replace it if the repairs out strips what they feel the "value' of the product is.

 

Let me relate the experience I had with my PB:

I ordered a custom PB configuration online. When I got it, it had a stuck pixel. So I called Apple to try and get it fixed/replaced. The tech support guys gave me the "one dead pixel is within specs" speech. However, they suggested that I take the machine to my local Apple Store to see if they would fix it. When I got to the local store, they said they couldn't do anything because I had purchased a custom machine online. However, if I had purchased the machine at the local store and upgraded it, they would have probably swapped it out for me. This may have been "just a line", but in all cases complaining works best when you can get in someone's face

So, I would suggest going to the local store and customizing from there. Let me also add that I decided to live with the stuck pixel instead of returning the machine and paying the restock fee. I think I made an ok choice for me because I don't even know the stuck pixel is there unless I clear the desktop and look for it specifically. I think there is a post somewhere on the site that says about 70% of the PB's don't have any pixel issues, so take your chances. I really love the machine (and the iPod) and get lots of geek envy

 

You are right on track to question this, I learned the hard way,anything but a stock basic unit is considered custom and non-returnable, period. Don`t let anybody tell you differant.

Buy from a store if you can, there policys are more relaxed.

The other thing is to be very very sure of your model and configuration.

Tom

 

I know that not all states have as strong consumer protection laws as we have here in California.

Regardless of what state you're in, or whether you buy a stock off-the-shelf unit or a souped up super-duper custom machine, the law states that the consumer is entitled to receive a fully 100% functional and working unit for his/her money.

Meaning that they have to repair a defective unit, or replace it with a comparable one, or issue you a 100% refund if the defect cannot be repaired by the fourth attempt.

This is getting a little bit stale now, this has got to be the 3rd or 4th thread on this issue in the past 2 weeks