So I bought a moshi palmguard for my laptop for $25 bucks.. said it was new when I bought it. It arrived in some terrible packaging, defective item, missing a few items as well as the original box. The seller is asking that I pay return shipping with tracking before he can refund me.. is that right? I bought it off Amazon (3rd party user) and I filed a claim with Amazon.. his reply is "buyer doesn't want to return item but wants a refund" which isn't the case. I haven't been in this situation a lot, and usually when I am, the seller offers to pay return shipping. I am just wondering morally, legally, and whatever else, who's at wrong here? Am I obligated to pay return shipping?