having fun and games at present with a certain uk retailer refusing to refund a sat nav thats 'quirky' at best... apparently according to one store "its got software in it, so you can't return it". which made trading standards laugh. another store said it could take upto 8 weeks for the manufacturer to 'verfiy' it has a defect before they will refund it. Head office say upto six weeks. soooo.. tonight I'll video the damn thing not working just in case they 'find no fault' during a bench test. working in an industry where equipment can be found 'NFF' several times before its actually diagnosed correctly, and that this has an intermittent fault I can see where this will end up. amazing. its less than two weeks old, has never worked right, and the retailer is giving the run around. Well i figure if I can prove it doesn't work as advertised I should be ok, eventually. as for the manufacturer.. "Its based on pocket PC, so it will crash, you have to accept this" "the radio data function isn't fully supported yet" "you need to update the firmware online" (no home internet link) basically excuse after excuse as to why this little box doesn't do what its meant to. faults to date: 1, power switch failing to turn unit on, requiring hard reset with a paperclip (around 50% of the time) - its doen this in the shop, which got the response "they are all like that" 2, RDS traffic information - unit will not lock onto a signal, except for about 1 mile of my trip - rendering it pointless 3, Bluetooth link to my phone very poor often dropping calls 4, data link to server frequently results in "could not connect to ***-***-plus sever" errors and a nice red screen. essentially its a leamon, I've heard good things about the unit generally, but the customer service from the manufacturer is terrible and the retailer is basically washing their hands of it. never had this trouble with pure software, or anything computer related before. Its the attitude that "its like that just accept it" thats irked me. can see this ending up with trading standards, on the plus side I've recorded most of the calls, and will soon have video of the unit not working. ggrrrrrr.