Returning iPhone 4....

Discussion in 'iPhone' started by jrick, Aug 31, 2010.

  1. jrick macrumors newbie

    Joined:
    Jun 22, 2010
    #1
    I ordered my iPhone 4 at the end of July from AT&T Premier. The phone arrived in early August. Since Day 1 there were major proximity sensor issues, reception problems and general malcontent on my behalf. My husband who also has an iPhone 4 was not having any of these problems with his phone. I would rather have a 3g with a cracked screen & terrible battery life than one more day with the iPhone 4.

    Within the 30 day return window I took the phone back to my local AT&T store (we don't live near an apple store). The store said they would mail the phone back, this was on August 20. As of August 28 I had not heard anything about the status of my return so I called AT&T. The AT&T rep said that it can take up to 10 business days to process a return...I am thinking ok, I can wait 10 days for my refund.

    THEN she said that it could take 1-2 billing cycles for the refund the be applied to my credit card...does this sound right? AT&T is holding $300+ hostage for 30-60 days. This is hell of a cash flow strategy for AT&T...but not so good for the consumer. Has this happened to anyone else? Any recourse to suggest?
     
  2. chdwil macrumors regular

    Joined:
    Jun 14, 2009
    #2
    Call your credit card company and dispute it. they are on your side.
     
  3. 184550 Guest

    Joined:
    May 8, 2008
    #3
    This recourse is typically used the company in question isn't being cooperative with the return of merchandise.

    Reading what the OP has written, this is not the case. S/he is simply complaining about the length of time it will take ATT to process the return and return the funds.

    Disputing the charge will cause more problem than it will solve. I doubt the OPs credit card company can/ will make ATT refund the money faster.
     
  4. saving107 macrumors 603

    saving107

    Joined:
    Oct 14, 2007
    Location:
    San Jose, Ca
    #4
    OP, I don't think the 1-2 Billing Cycles is correct.

    I retuned my iPhone 4 last night at the Apple Store, my receipt shows a return at 7:07pm (PST), this morning I woke up and I had the refund back in my bank account and the $18 upgrade fee credited back to my AT&T account. 30-60 days to process the refund doesn't sound right.

    today (aug 31st) seems to be day 7 of the 10 business days they told you it would take to process the refund, so maybe wait a few more day and then maybe on day 10, contact AT&T asks whats taking so long.
     

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