Returning iPhone 4S for an upgraded model?

[iBreatheApple]

Last night I was at a concert and whilst recording it said my phone was full. I've always gotten by with 16GB. I have ~ 300 songs, and no more than a gig of apps and this is what I always hover around so it's never been a problem. Now, with 1080P, I am using up a lot of space.

If I want to send my 4S back to Apple (no Apple store in sight) and upgrade to a 32 GB, how will and will they handle this? I did drop my phone before my case came in. The screen and back are still perfect but the metal frame has just a minor "dimple dent".

So I guess my question is, do they normally allow swapping and upgrading? And if they do will they allow it with the small damage? And what fees are associated with returning it? Thanks guys!

 

[joec1101]

There isn't really any "upgrade" policy, but you should still be within the 30 day return policy window. Just return it and purchase a new one with the larger capacity you want.

 

[Stealthipad]

If you do return it, get the 64gb.

 

[Arnezie]

If you do return it, get the 64gb.

x2
I have the 32 and kinda wish I would have got the 64. I do alot of video out hunting deer and it does fill up fast.

 

[Irock619]

Call and ask them. They would know the definite answers to your questions.

 

[Smug Boy]

Within 30 days you can return it, no questions asked. After that it is at their discretion.

 

[iBreatheApple]

Within 30 days you can return it, no questions asked. After that it is at their discretion.

My thing is the "dimple dent", though.

 

[iMaconApple]

Pic of the ding dent?

Whe I got my replacement at my local apple store the guy looked at the iPhone to see if it was in good condition and took note of the condition I did have a ding on the side screen on the rubber but was not noticeable..I'm sure apple won't mind..as long it's not major dings or cracked screen..

 

[gloryunited]

Is Apple's "no-question-asked return policy" available across the world?

 

[AndrewR23]

I just made a thread about this. I ran out of memory on the 16GB. So I had to print out the FedEx label, return it to FedEx, where its going half a mile to the warehouse but will take 4 business days. Then gotta wait another 3 business days to get my upgrade back.

If you ordered from the store, just go back to the store and return. Then you gotta reserve the 32GB/64GB and go back to the store the next day. (THats what my Apple advisor said)

 

[SFStateStudent]

Call 1-800-MyApple, you should get a box sent to you to ship your iPhone, and they'll ship you the 32GB or 64GB for the additional cost. We've done it before...

 

[TheComposer]

Call and ask them. They would know the definite answers to your questions.

No need for a forum i guess

 

[Mr.C]

I was under the impression Apple only gives 14 days to return/exchange.

Just to add some people seem to have the misconception that items bought on Apple's web site can be returned to their stores and this is not the case at least not yet. I believe they are soon going to pilot a trial in selected stores where you can do so soon.

 

[AndrewR23]

I was under the impression Apple only gives 14 days to return/exchange.

Just to add some people seem to have the misconception that items bought on Apple's web site can be returned to their stores and this is not the case at least not yet. I believe they are soon going to pilot a trial in selected stores where you can do so soon.

30 for an iPhone. I had no idea you could send back the 16GB and pay the difference. Was never offered that by Apple.

 

[Mr.C]

30 for an iPhone. I had no idea you could send back the 16GB and pay the difference. Was never offered that by Apple.

I would presume it wouldn't be a pay the difference exchange. You would probably have to return the original for a refund and then buy a new one.

 

[iBreatheApple]

If I return it, how does this work with upgrade eligibility?

 

[Jongo1]

I thought it was 14 days also. I bought mine through sprint