Returning iPhone at Apple store instead of ATT?

Discussion in 'iPhone' started by tianh, Jul 16, 2010.

  1. tianh macrumors regular

    Joined:
    Nov 1, 2009
    #1
    Hey guys, I bought my iPhone at the ATT store on June 29th.. Since then I got a replacement.

    Will I be able to return my iPhone at the Apple store despite buying it at the ATT store and it being a replacement iPhone? WIll my two year contract be canceled as well?
     
  2. tianh thread starter macrumors regular

    Joined:
    Nov 1, 2009
  3. agoat macrumors regular

    Joined:
    Jun 12, 2010
  4. tianh thread starter macrumors regular

    Joined:
    Nov 1, 2009
    #5
  5. Sledutah macrumors regular

    Joined:
    Jun 15, 2009
    Location:
    Utah
    #6
    The return policy on apple's website says it has to be returned to same location it was purchased. Call att and ask them.
    I just got off the phone with apple, I'm returning mine. Headed to att now to reactive my 3gs.
     
  6. tianh thread starter macrumors regular

    Joined:
    Nov 1, 2009
    #7
    So that means I can't return mine right? Since I have a replacement and my serial number is different?
     
  7. agoat macrumors regular

    Joined:
    Jun 12, 2010
    #8
    I called up ATT, you can return your phone. You probably need your original receipt and the genius bar replacement paper. Did you order your iphone as an add in line? cause if you do, you have to get a new number. your add in line have to be cancel entirely.
     
  8. tianh thread starter macrumors regular

    Joined:
    Nov 1, 2009
    #9
    Add-in line?

    I don't believe so. Good to know thanks!
     
  9. bushbaby macrumors 6502

    bushbaby

    Joined:
    Aug 12, 2007
    Location:
    SoCal
    #10
    Yeah, you missed that it stressed how returns to an Apple store are really restricted -- many will not process it if you bought it from Apple online, so they probably will not take it if purchased from att. But you have to call the specific store before going in to check. There was other info there that may be helpful too. Good luck with your return.
     
  10. Steviejobz macrumors 68000

    Joined:
    Jun 19, 2010
    Location:
    SoCal
    #11
    Call Apple. Looking forward to one less complainer on these boards
     
  11. tianh thread starter macrumors regular

    Joined:
    Nov 1, 2009
    #12
    Why? I think I'll stay on the forums a bit longer just to annoy you :p
     

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