Returning my MBP -- help?

[Tialys]

I got a MPB 13 days ago (14 tomorrow) and it's already been in for service (random kernel panics) and they replaced the ram. It's doing EXACTLY the same thing now. Has anyone had any experience with this? I need to know if there is any way I can get a full return (I don't want to pay 10% on a DEFECTIVE product) and what I need to tell them in order to get this done quickly.

I'm really pissed because I love OSX (I just switched after 18 years of PC use) but the hardware is letting me down. Getting this laptop was supposed to help me spend LESS time troubleshooting, but so far in 14 days I've spent more time with Apple Care than on my laptop.

I really hope this isn't a typical experience...

 

[noodle654]

I got a MPB 13 days ago (14 tomorrow) and it's already been in for service (random kernel panics) and they replaced the ram. It's doing EXACTLY the same thing now. Has anyone had any experience with this? I need to know if there is any way I can get a full return (I don't want to pay 10% on a DEFECTIVE product) and what I need to tell them in order to get this done quickly.

I'm really pissed because I love OSX (I just switched after 18 years of PC use) but the hardware is letting me down. Getting this laptop was supposed to help me spend LESS time troubleshooting, but so far in 14 days I've spent more time with Apple Care than on my laptop.

I really hope this isn't a typical experience...

They wont charge you 10% for returning it. I would go in and ask for a new one since you will be having 2 repairs within the first 2 weeks and that you are wasting your time AND GAS!! to get there!! Just ask for a new one and tell them its the same problem and its clearly a hardware problem. If they dont let you return it, call your credit card company and tell them that Apple is not letting you return and that you would like to halt payment. Most likely though, they will just give you a new one. Good luck

 

[liquidh2o]

Even if you don't return it within the 14 days your MBP will be covered under applecare, which is a good thing. You'll have a fully functioning laptop (unfortunately it may take them a few tries, but that's rarely the case), if not they'll replace it.

 

[taylorwilsdon]

I would return it outright and (a) buy a new one or (b) buy a different computer. No point in fixing a new laptop over and over.