Returning online timeframe

Discussion in 'iPhone' started by Digickle, Sep 25, 2014.

  1. Digickle macrumors newbie

    Digickle

    Joined:
    Sep 12, 2014
    Location:
    UK
    #1
    I got my 6 Plus delivered on the 19th and am now wanting to "downgrade" to the 6 as it's too big. I know I can walk in to an Apple store and return the phone, but I'm currently waiting for the delivery of my 6. It says about 7-10 business days so I don't want to be without a phone for too long.

    When I go to my online orders page it says my 6 Plus is "Eligible for return until: 03 October 2014". Does this mean Apple need to have received the phone by the 3rd, or could I log on on the 2nd of October and apply for a RMA to get the phone returned (buying me extra time until the new phone arrives)?
     
  2. zzoomp09 macrumors 6502

    zzoomp09

    Joined:
    Mar 18, 2012
    Location:
    nordern nu joizee
    #2
    Even if the replacement is already available, they won't ship the replacement for the exchanged equipment until you return the original purchased equipment.

    I was in kinda similar situation, returning a slighty scratched one and getting a replacement.

    Now, if you purchased the iPhone6 separately from the iPhone6+, then they should ship it as soon it's available, even if you still haven't shipped the original item back.
     
  3. Digickle thread starter macrumors newbie

    Digickle

    Joined:
    Sep 12, 2014
    Location:
    UK
    #3
    Ah sorry, forgot to say I've ordered a normal 6 already, but that's got a 1-2 week wait on it (hoping for 1 week).

    I was hoping for the new 6 to arrive before I have to send my 6 Plus back. But if Apple need to have received my phone by the 3rd then I'll have to return it before the new one gets here.

    If I can arrange a return next Thursday/Friday (then in theory the courier collects it the following week) I shouldn't be without my phone for too long.
     
  4. AgentCooper macrumors newbie

    Joined:
    Sep 25, 2014
    #4
    Please note, having bought online, I took my 6+ to the Regent St store today and they wouldn't take it back, telling me instead I had to return it by post. The reason apparently was they are a different entity to the online store.

    Poor service from Apple. Now deliberating whether to order a 6 online before I get refunded.
     

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