Returning something to Apple Store, bought somewhere else?

Discussion in 'MacBook Air' started by 1Sail0r, Jul 6, 2012.

  1. 1Sail0r macrumors member

    Joined:
    Apr 20, 2011
    #1
    So I recently bought a MacBook Air from my university campus store, and when I opened it up I checked the SSD and screen on this machine. It turns out that the SSD is Toshiba and the screen an LG :( so I'm pretty upset, mostly about the screen since I plopped down $1200 for this machine.

    Quick question though, would I be able to exchange it at the Apple Store? Or should I call apple directly and are what they could do? Thanks
     
  2. kodeman53 macrumors 65816

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    May 4, 2012
    #2
    Help me understand why you think you should be able to do this?

    Would you expect to be able to buy something at Target and return it at JCPenneys?
     
  3. GGJstudios macrumors Westmere

    GGJstudios

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    May 16, 2008
    #3
    Why not take it back to the campus store where you bought it?
     
  4. 1Sail0r thread starter macrumors member

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    Apr 20, 2011
    #4
    Well I thought that the apple stores have genius bars in which they can service any Mac no matter where it was purchase?
     
  5. GGJstudios macrumors Westmere

    GGJstudios

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    May 16, 2008
    #5
    That's for service, not for returning items.
     
  6. NMF macrumors 6502a

    NMF

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    Oct 27, 2011
    #6
    ^^ Yep.

    What is your Campus Store's return policy?
     
  7. 1Sail0r thread starter macrumors member

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    Apr 20, 2011
    #7
    In a sense though, wouldn't I be "servicing" my Mac to get the product I want/should have? Not trying to be difficult here, just wondering.

    And I'd like to take it back to the campus store but they charge a mandatory restocking fee.
     
  8. GGJstudios macrumors Westmere

    GGJstudios

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    May 16, 2008
    #8
    No, servicing is repairing, not exchanging. You should return it to the store where you bought it.
     
  9. Dangerous Theory macrumors 68000

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    Jul 28, 2011
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    UK
    #9
    Have you actually got a problem with the screen or are you just preconceiving that it's bad?
     
  10. 1Sail0r thread starter macrumors member

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    Apr 20, 2011
    #10
    I see. This is so frustrating, don't understand why all machines can't just have the same components. Maybe I'll try giving apple a call.
     
  11. ansabakhan macrumors 65816

    ansabakhan

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    Mar 3, 2010
    #11
    Is there some thing wrong with the screen ?
     
  12. 1Sail0r thread starter macrumors member

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    Apr 20, 2011
    #12
    Well it seems to be the consensus (fact?) that Samsung screens are superior. So if I'm going to own this laptop for a while, I think it's fair to want to own the better product.
     
  13. kodeman53 macrumors 65816

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    May 4, 2012
    #13
    Bill Clinton would be proud of you. "It all depends on what the definition of is is." Lemme guess you are in pre-law, right?

    People are amazing. Returning = Servicing.:rolleyes:
     
  14. NMF macrumors 6502a

    NMF

    Joined:
    Oct 27, 2011
    #14
    Have you tried the MacRumors custom color profile? It really makes a huge difference. I was at the Apple Store today to return my MBA (I have an LG display as well) and I set my machine next to one of the Samsung demo units. With the stock color profile I could easily tell that my LG panel was washed out, but with the custom profile I couldn't tell the difference. Truly. I walked out of the store with the same machine.

    You can get it here: http://osxdaily.com/2011/10/30/how-...lay-in-a-macbook-air-and-make-it-look-better/
     
  15. 1Sail0r thread starter macrumors member

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    Apr 20, 2011
    #15
    Haha ;) premed actually, but I'll take it as a compliment. Servicing to my needs :)

    ----------


    Will using one of these "burn out" my display or make it go bad any faster??
     
  16. aeboi macrumors 65816

    aeboi

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    Bay Area
    #16
    No, it won't.
     
  17. 1Sail0r thread starter macrumors member

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    Apr 20, 2011
    #17

    Ok thank you, will try later today :)

    And to anyone who is judging me..
    I'm sure you understand my concern. I bought this product hoping that it would be a Samsung panel/ssd..but I didn't get what I wanted. If I'm paying $1200 I deserve to have my needs met. I'm not playing the lottery here..I'm buying a laptop! There should be NO chances and no surprises here.
     
  18. NMF macrumors 6502a

    NMF

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    Oct 27, 2011
    #18
    ...not at all, it's just a custom color calibration. OSX has several built-in but the default on the LG MBA is just bad. This custom one makes the colors a lot more natural and very similar to the Samsung display. Again, I couldn't tell the difference. I'm not a professional photographer or anything though.

    As soon as you select the new profile you'll instantly see the difference. It's pretty silly that Apple doesn't fix the stock calibration.
     
  19. nuckinfutz macrumors 603

    nuckinfutz

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    Jul 3, 2002
    Location:
    Middle Earth
    #19
    No you cannot do this.

    Any store has inventory that is managed. A record is kept of all received shipments and that manifest can be used to track lost/stolen or returned items.

    Since your MBA was never on a manifest as received from Apple they cannot add your MBA back to inventory.

    This is pretty much the case for any company selling through multiple distribution channels.

    I understand the frustration about the perception that one model has better components over another but returning good hardware for this reason is why we have to deal with restock fees.
     
  20. brentsg macrumors 68030

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    Oct 15, 2008
    #20
    Yet you bought it at a store that you knew charged a restocking fee, even though you knew you would return it if you didn't get your way.
     
  21. dona83 macrumors regular

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    Nov 26, 2004
    Location:
    Coquitlam, BC
    #21
    Should've just bought from an Apple Store since they can give education discounts. Better yet bought from Best Buy since they sell for even cheaper (slightly) than education price.
     
  22. Higgs1 macrumors 6502

    Higgs1

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    Jun 6, 2009
    Location:
    Boston, MA
    #22
    So what happens if you exchange it and still don't get a samsung ssd & screen? Just keep returning until you do?

    Seems a bit tedious to me...just enjoy the new laptop
     
  23. Nychot macrumors 6502a

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    Aug 15, 2011
  24. 1Sail0r, Jul 6, 2012
    Last edited by a moderator: Jul 6, 2012

    1Sail0r thread starter macrumors member

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    Apr 20, 2011
    #24
    I'm loving the passive aggresiveness. I actually didn't know they charged a restocking fee. I only bought it from the campus store because of the good discount :)
     
  25. 1Sail0r thread starter macrumors member

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    Apr 20, 2011
    #25

    OMGOSH. Thank you so so so much. 1000% better, I doubted how much of a difference I would see.
     

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