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iPod touch Returning to Best Buy (scratched back)
- Thread starter tyorke
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Well I don't think it's going to be easy for you if you just want a full refund as Best Buy wouldn't be able to sell that on.
However if there is a fault you can find, I guess it would be possible for you to exchange that for a brand new one and then you can sell the new one on.
However if there is a fault you can find, I guess it would be possible for you to exchange that for a brand new one and then you can sell the new one on.
They're not going to refund you fully since it's been opened, used, and somewhat cosmetically damaged. And they're not going to swap it out either because scratching to the back just happens; it's a characteristic of the product.
Notice how the responses just get meaner and meaner?
I agree though, you can't just go returning things when they start looking used. All iPods have easy-to-scratch mirrored backs. Mirrored aluminum scratches easily. It happens. It's the nature of the material.
I agree though, you can't just go returning things when they start looking used. All iPods have easy-to-scratch mirrored backs. Mirrored aluminum scratches easily. It happens. It's the nature of the material.
It won't fly. At all. You have to understand that they lose money for returns like that. I mean, they obviously can't sell it again, so they have to defect it out and give a 100% refund. Its the same as if you just walked in, destroyed an iPod sitting on the shelf and left.
Get a nice gelaskin or something for it.
Get a nice gelaskin or something for it.
The back of mine is scratched too and i want to return it to Best Buy.
I want to return and say the screen is defective, but that wont work since it looks really good after the update. How do i remove the firmware upgrade?
Damn, I dont really have a valid reason anymore, but i have to return it since i bought a Touch from Target $50 cheaper.
I want to return and say the screen is defective, but that wont work since it looks really good after the update. How do i remove the firmware upgrade?
Damn, I dont really have a valid reason anymore, but i have to return it since i bought a Touch from Target $50 cheaper.
I havnt even opened it yet. Ill open it if BB accepts my return .. so im not really stuck with 2.
I just want to return the one from BB cause it was $50 more expensive, if i make something up like theres something wrong with the battery or that it crashes often will they actually check?.
Yes, BB return policy is 30 days for full refund; however, there is a disclaimer that also states that they have right to refuse deny any return. It's should be printed on the back of your receipt as well.
When I returned faulty screen iPod touch, the first thing she looked at was the back of the unit.
I have actually walked into a Best Buy after purchasing my iPod touch from their and told them that my screen doesn't look all that great. The lady was polite and nice and said that they could exchange it for a small fee involved. I asked what the fee was and she said it depends how bad or how good it actually is. And what about the back I asked? She said that they don't take that into consideration UNLESS it fell off, like that will happen!
I can't believe you are a) stupid enough to ask a question like that on a public forum and b) are trying to return a product you defaced for a new one by abusing the return policy.
Just do what I did. Bring in the receipt for the Target iPod you purchased and explain to them that you'd like to keep the one you got at BB but the Target one was less expensive.
When I did this they happily price matched Target for the 10% off. Then, interestingly enough, when I returned the unopened iPod to Target they somehow refunded me the full purchase price so I wound up getting my 16GB Touch for about $340 including tax.
As per the BB comments, definitely if the unit is abused BB has every right to refuse the return. On the other hand you generally can return something you bought there within 30 days as long as it includes all of the packaging, etc. When I returned one I re-wrapped it in the plastic wraps and they didn't even check it out to verify that the serial numbers matched, etc (it was in perfect condition anyway and had the bad screen before the FW update came out).
I definitely don't condone abusing products and then returning them (that drives up costs for the rest of us) but Best Buy does have a pretty liberal return policy.
Can't you just take the unopened one, and return it to Best Buy with your receipt? (unless you have an 8 GB and a 16 GB...) I doubt they track the serial number or anything like that.
I mean I guess you're fibbing about the unit, but Best Buy can then sell the brand new one, instead of having to mark down an opened customer return.