Returning to Best Buy (scratched back)

Discussion in 'iPod touch' started by tyorke, Oct 9, 2007.

  1. tyorke macrumors newbie

    Sep 16, 2007
    Went on a trip this past weekend and scratched the hell out of the back of my touch. Will Best Buy take it back? Can I claim it's defective and hope they'll overlook the scratches?
  2. james6000 macrumors member


    Jul 3, 2007
    Why are you returning it? To get a new one without the scratches?
  3. tyorke thread starter macrumors newbie

    Sep 16, 2007
    Returning it. I guess you could call it buyers remorse.
  4. james6000 macrumors member


    Jul 3, 2007
    Well I don't think it's going to be easy for you if you just want a full refund as Best Buy wouldn't be able to sell that on.

    However if there is a fault you can find, I guess it would be possible for you to exchange that for a brand new one and then you can sell the new one on.
  5. aethelbert macrumors 601

    Jun 1, 2007
    Chicago, IL, USA
    They're not going to refund you fully since it's been opened, used, and somewhat cosmetically damaged. And they're not going to swap it out either because scratching to the back just happens; it's a characteristic of the product.
  6. TheBonk macrumors 6502


    May 22, 2007
    Absolutely not. They would say it is customer abuse. Which it is, you need to take better care of your iPod if you don't want it scratched. You can't go and return it everytime it scratches.
  7. mojohanna macrumors 6502a


    Jul 7, 2004
    Oh for crist sake. "oooh my ipod isn't perfect anymore. I have to return it so I always have a perfect one."

    Get a life, I am so tired of hearing things like this.
  8. JWest macrumors 6502

    Oct 1, 2007
    Notice how the responses just get meaner and meaner?

    I agree though, you can't just go returning things when they start looking used. All iPods have easy-to-scratch mirrored backs. Mirrored aluminum scratches easily. It happens. It's the nature of the material.
  9. Stadsport macrumors regular

    Nov 9, 2006
    It won't fly. At all. You have to understand that they lose money for returns like that. I mean, they obviously can't sell it again, so they have to defect it out and give a 100% refund. Its the same as if you just walked in, destroyed an iPod sitting on the shelf and left.

    Get a nice gelaskin or something for it.
  10. matias1021 macrumors member

    Sep 16, 2007
    The back of mine is scratched too and i want to return it to Best Buy.

    I want to return and say the screen is defective, but that wont work since it looks really good after the update. How do i remove the firmware upgrade?

    Damn, I dont really have a valid reason anymore, but i have to return it since i bought a Touch from Target $50 cheaper.
  11. JWest macrumors 6502

    Oct 1, 2007
    That was a rather stupid thing to do. The back on your new touch will scratch just as easily. Now you're stuck with 2, and I highly doubt you can return the first one.
  12. maximus96 macrumors 6502a


    Sep 25, 2007
    bestbuy's return policy is 30 days full refund on the ipod. i don't see why you can't return it. your reason could be that you don't like it because it scratches so easily
  13. matias1021 macrumors member

    Sep 16, 2007
    I havnt even opened it yet. Ill open it if BB accepts my return .. so im not really stuck with 2.

    I just want to return the one from BB cause it was $50 more expensive, if i make something up like theres something wrong with the battery or that it crashes often will they actually check?.
  14. Hoo03 macrumors regular

    Feb 23, 2007
    Yes, BB return policy is 30 days for full refund; however, there is a disclaimer that also states that they have right to refuse deny any return. It's should be printed on the back of your receipt as well.

    When I returned faulty screen iPod touch, the first thing she looked at was the back of the unit.
  15. Football1maniac macrumors regular


    Jun 8, 2007
    I have actually walked into a Best Buy after purchasing my iPod touch from their and told them that my screen doesn't look all that great. The lady was polite and nice and said that they could exchange it for a small fee involved. I asked what the fee was and she said it depends how bad or how good it actually is. And what about the back I asked? She said that they don't take that into consideration UNLESS it fell off, like that will happen!:D:apple:
  16. plasticmoz macrumors regular

    Sep 15, 2007
    I can't believe you are a) stupid enough to ask a question like that on a public forum and b) are trying to return a product you defaced for a new one by abusing the return policy.
  17. jmpage2 macrumors 68040


    Sep 14, 2007
    Just do what I did. Bring in the receipt for the Target iPod you purchased and explain to them that you'd like to keep the one you got at BB but the Target one was less expensive.

    When I did this they happily price matched Target for the 10% off. Then, interestingly enough, when I returned the unopened iPod to Target they somehow refunded me the full purchase price so I wound up getting my 16GB Touch for about $340 including tax.

    As per the BB comments, definitely if the unit is abused BB has every right to refuse the return. On the other hand you generally can return something you bought there within 30 days as long as it includes all of the packaging, etc. When I returned one I re-wrapped it in the plastic wraps and they didn't even check it out to verify that the serial numbers matched, etc (it was in perfect condition anyway and had the bad screen before the FW update came out).

    I definitely don't condone abusing products and then returning them (that drives up costs for the rest of us) but Best Buy does have a pretty liberal return policy.
  18. madmaxmedia macrumors 68030

    Dec 17, 2003
    Los Angeles, CA
    Can't you just take the unopened one, and return it to Best Buy with your receipt? (unless you have an 8 GB and a 16 GB...) I doubt they track the serial number or anything like that.

    I mean I guess you're fibbing about the unit, but Best Buy can then sell the brand new one, instead of having to mark down an opened customer return.
  19. matias1021 macrumors member

    Sep 16, 2007
    rhanks for the info!
  20. bogman12 macrumors regular

    Sep 20, 2007

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