1. pdxappl macrumors newbie

    Aug 4, 2005
    Does anyone know if you can return BTO computers to apple retail stores? I know you couldn't get an exchange, but could they order a new one?
  2. Chrispy macrumors 68020


    Dec 27, 2004
    You cannot return a BTO to an Apple retail store under any circumstance. If you have a problem with the BTO you can usually get an exchange but sometimes they will not even let you do a refund only an exchange. The retail store technically does not have to accept returns of any kind from the apple online store. I was told the two are completely separate entities. So even if you order a stock iBook from the apple online store and you want to return it to the retail stores chances are you cannot.

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