Is Japan the only country in 2014 that makes you pay for return shipping? I ordered a few things (keyboard and mouse) in order to facilitate the set-up of my Mac Mini upgrade, and then I set up the return online it has me print labels to put on the outside of the boxes, but upon calling Apple Japan, they said I must pay for the return shipping. The first guy I spoke to was Aussie and he laughed in disbelief, who then connected me to a someone in Japanese sales who then went on for a good solid 5 minutes that it's not their problem that I'm not happy with the products. So after possibly overstating that Japan is the only country in the world who doesn't offer free shipping on returns, she "made an exception" and send a delivery service for free pick up. Just wondering what other countries around the globe might have this same problem. Ever since moving to Japan 5-6 years ago, I feel it's kind easy to trick Apple into replacing products even if you send them in for repair, but most basic services are at least 4th world country by standard. Not to mention it's laughable to call their dedicated English speaking sales line to be told that the 1 person there who speaks English isn't there at the moment.