Ring around Glass Edge

Discussion in 'Apple Watch' started by Mikeeee, Sep 22, 2018.

  1. Mikeeee macrumors 6502

    Mikeeee

    Joined:
    Sep 27, 2017
    #1
    I have this problem with my watch face. There is this ring around the side. It's bugging me and I'm wondering if this is common or if my watch has a defect. Please let me know your thoughts. Could I get Apple to fix this under Apple Care Plus?

    fullsizeoutput_139a.jpeg
     
  2. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #2
    What You’re seeing is a wear pattern with the oleophobic coating. From where you constantly touch the display in the middle, and you have a cloudy white outside, that’s likely just the coating worn in that certain area.

    What you could do at your _own_ discretion, take a very minor amount of Rubbing alcohol, a slightly damp microfiber cloth and try cleaning the display. It might remove that white ring you are seeing.

    You can bring it to Apple, but I don’t know that they will be able to do anything in this specific situation other than replace the display.
     
  3. Mikeeee thread starter macrumors 6502

    Mikeeee

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    Sep 27, 2017
  4. Fireproof! macrumors 6502a

    Fireproof!

    Joined:
    Dec 1, 2008
    Location:
    Frisco, TX
    #4
    The post above is correct - it’s slight wear through the oleophobic coating. Different peoples’ chemistries cause this to wear faster than others.

    I’m one of those that tends to wear fast - especially on my iPhones. I wanted to go without a screen protector, but then started noticing a vertical black spot right where I used my thumb to swipe the screen up and down. A good cleaning of the screen makes it go away, but it comes back quickly. That bugged me. So now I always use a screen protector.

    I haven’t noticed it on my Series 2 Watch though. Probably because it doesn’t get near as much swiping in one spot.
     
  5. 1136629 macrumors member

    Joined:
    Jul 10, 2018
    #5
    In no way, to my knowledge, should the oleophobic costing wear off this fast. I mean that is super fast and doesn't sound right at all. I have a SS Series 3 that is almost a year old and it has no sign of this. Don't put anything on the glass but a very slightly damp with water piece of microfiber to clean it. Only water. If it doesn't clean it I would be taking it to an Apple Store to be looked at. I just looked at my Series 2 in the drawer and it also has no sign of that.
     
  6. Mikeeee thread starter macrumors 6502

    Mikeeee

    Joined:
    Sep 27, 2017
    #6
    Ok thanks. I tried the first suggestion and that didn't work. I hope Apple fixes this on Apple Care+.
     
  7. 1136629 macrumors member

    Joined:
    Jul 10, 2018
    #7
    I wouldn't be going through Applecare. I'd be returning it from where you purchased it and then re-purchase or order. Apple may send you out a new one, if so just make sure they are not using one of your AC+ incidents when doing so.
     
  8. ectospheno macrumors regular

    Joined:
    Sep 19, 2005
    #8
    Standard warranty first year. Apple care just adds a year. Is covered either way.
     
  9. tromboneaholic Suspended

    tromboneaholic

    Joined:
    Jun 9, 2004
    Location:
    Clearwater, FL
    #9
    How long ago do you think he bought that watch?
     
  10. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #10
    The OP’s Watch is a Series 2 or older, so yes, the oleophobic coating is easily is worn off after this amount of time and usage Based in the picture. For the record, the oleophobic costing is actually Naturally organic, which csn dissipate faster depending on one’s contact with the display from oil from their skin, etc.

    This actually isn’t true. Just using water and a microfiber cloth will _not_ remove any of the smudging that you’re seeing in that picture due to the separation from the coating, where it is worn in certain areas. A slight amount of Rubbing alcohol is not going to affect it anyways, it would just help remove any of the residue that’s remaining behind.

    This Has happened to other members with their watches, and there really is nothing much you can do besides what I already suggested, besides having the display replaced.
     
  11. 1136629 macrumors member

    Joined:
    Jul 10, 2018
    #11
    Everyone I am SO SORRY. My commentary is based on thinking the Op's watch is a brand new Series 4. I was browsing Series 4 posts through Tapatalk on iMore last evening and must have confused this post being there where you can filter down to the specific year of watch you wish to read about versus here on MacRumors (also on my Tapatalk) where they put all watches under the same section. My apologies.

    If the watch in question is a Series 2, it may certainly be the coating though my Series 2 heavily used doesn't show any signs of that.

    Lesson learned, no Tapatalk and Johnnie Walker before bed? Haha, again my apologies for the confusion.
     
  12. iamasmith macrumors 6502

    iamasmith

    Joined:
    Apr 10, 2015
    Location:
    Cheshire, UK
    #12
    Oleophobic coating for sure, warranty or AC won't cover it because it's cosmetic only.

    I have the same pattern and pool swimming may well contribute to this as I never had it with my S0.
     
  13. PhillyGuy72 macrumors 65816

    PhillyGuy72

    Joined:
    Sep 13, 2014
    Location:
    Philadelphia, PA USA
    #13
    ---Deleted, didnt read this is a Series 2. Forgive me, its early, andIm not 100% awake yet. :confused:
     
  14. Mikeeee thread starter macrumors 6502

    Mikeeee

    Joined:
    Sep 27, 2017
    #14
    This is a Series 3 that I purchased last November. So the watch is only 10 months old. I don't see how they can turn me down for replacement on the Apple Care + program. The face looks horrible. After 10 months of only wearing my watch (not swimming or any water experience) this is not acceptable and hopefully Apple will stand by their product.
     
  15. 1136629 macrumors member

    Joined:
    Jul 10, 2018
    #15
    Well knowing it's a Series 3 and only 10 months old yes - I would not be happy either. Mine is almost 12 months old, been worn and used daily and looks brand new. No sign of this at all. I've got the SB Stainless, not sure if the Sapphire glass and costing combo makes any difference.
     
  16. Mikeeee thread starter macrumors 6502

    Mikeeee

    Joined:
    Sep 27, 2017
    #16
    Mine is SS.
     
  17. iamasmith macrumors 6502

    iamasmith

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    Apr 10, 2015
    Location:
    Cheshire, UK
    #17
    Mine is also of course within AppleCare warranty period but if you read the contract it excludes cosmetic issues.
     
  18. 1136629 macrumors member

    Joined:
    Jul 10, 2018
    #18
    Yeah, I would not be happy. I have seriously worn mine daily and it's been through a lot of adventure. I show zero signs of what you are seeing on your watch. Mine literally looks like it is brand new out of box.
     
  19. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #19
    I have observed cases where the oleophobic coating can separate due to chlorine from pools, which kind of looks like the situation you have, which I’m not saying that you used in the water, but that’s what it resembles.

    I’m Not sure what Apple will do in this situation for you, at most, they can replace the display, but they could claim its cosmetic, which technically it is. Again, oil from your skin can cause a reaction with the coating, which is not unheard of by the way.
     
  20. Bazooka-joe macrumors 68020

    Bazooka-joe

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    Mar 12, 2012
    Location:
    Swindon, England
    #20
    I had that with both my S0 and S2 when both were less that a year oid. I could never work out what it was. Didn't really notice it with my S3 but have to say that if it happens with my S4 I would take it in to the apple store
     
  21. Mikeeee thread starter macrumors 6502

    Mikeeee

    Joined:
    Sep 27, 2017
    #21
    Definitely hasn't been near a pool as I haven't been in a pool in years. Also never had this in the shower or anywhere else water related. I understand it's "cosmetic". I won't be able to sell it privately when I want to upgrade. I think the cosmetic issue is related to a watch that has a scratch or scratches which is caused by an accident. All I did in this case is wear it. I didn't have an accident or do something to it. I hope they are reasonable.
    --- Post Merged, Sep 23, 2018 ---
    Just spoke with Apple support. As it turns out, according to Apple Phone Support it shouldn't happen and will be supported. They are sending me a box and he suggested the watch will be replaced.
     
  22. Bazooka-joe macrumors 68020

    Bazooka-joe

    Joined:
    Mar 12, 2012
    Location:
    Swindon, England
    #22
    Do you wear suits for work with cuff links. If so then I am wondering if it’s the shirt cuffs constantly rubbing on the screen. The material in the cuffs can be quite rough
     
  23. Bazooka-joe macrumors 68020

    Bazooka-joe

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    Mar 12, 2012
    Location:
    Swindon, England
    #23
    That’s good to know.
     
  24. bunnicula macrumors 68040

    bunnicula

    Joined:
    Jul 23, 2008
    #24
    That was my experience when I returned a S2 for the same reason back in 2017.
     
  25. Mikeeee thread starter macrumors 6502

    Mikeeee

    Joined:
    Sep 27, 2017
    #25
    In case you experience this problem as I have in the picture I posted, and you find this thread, Apple repair service has been great. They promptly sent me a return box that I received in 2 days. They received the return box in 1 day and approved the replacement within 10 minutes. The replacement is already on the way back to me, and I should receive it by Friday or Monday. Great job Apple and thanks for standing by your product.
     

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25 September 22, 2018