Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Rip off

chimera56 said:
I thought about it my all the step throughs I read made it look too complicated.
Click to expand...

I thought the same thing on my iMac '08 though I was faced with the same price as you for them to replace a 320gb HDD. I bit the bullet and went for it myself, to be perfectly honest, if you follow the steps on ifixit.com or anywhere else the process is really not that hard nor difficult (other than the removing the LCD part which I recommend having a second set of hands around to just hold that part while you make the switch).

I would say the difficulty of replacing the HDD in an iMac is about a 6/10 (10 being most difficult). it's worth a shot.

EDIT: It's not that hard, unless you don't know a RAM stick from a USB port, and then, I'd recommend you let Apple do it.
 
Nightarchaon said:
But if you iMacs drive has failed, kick up a fuss in the apple store, dont shout or be rude, just be polite, and explain that you expect a device you paid to last longer than this, and that it was obviously unfit for purpose it was purchased for and that you expect apple to make it right under the sales of goods act.
Click to expand...

well I collected my iMac today and complianed about the fact the it was unreasonable for a £1500 computer to need repair after less than 18 months. Spoke to store manager who disappeared off to make a phone call but in the end they told me, if I really thought I was protected under SofG Act I should sue them!
 
Actually EU law is a 2 year warranty, England has a one year warranty but I have argued with many people showing them proof of EU law (as most people are unaware) and am often 'rewarded' with the warranty our cousins over the pond enjoy!

Oh and most hard drives I have bought have had a five year warranty....am sure someone you know could do it, I have always serviced my own pc's, macbook pro's etc.... find the website with the guide, print it off and voila - saved yourself a fortune!!
 
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_3 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8J2 Safari/6533.18.5)

I know of one company in Suffolk that does out of warranty repairs on apple products. Charged 45+vat and the cost of the drive to do a mates MacBook hard drive replacement. His was trashed after a drop off the table. This included recovering what data they could off the old drive.
 
chimera56 said:
well I collected my iMac today and complianed about the fact the it was unreasonable for a £1500 computer to need repair after less than 18 months. Spoke to store manager who disappeared off to make a phone call but in the end they told me, if I really thought I was protected under SofG Act I should sue them!
Click to expand...

That's a very common tactic - as more consumers (although sadly, not nearly enough) become familiar with the SoG, companies can no longer rely on fobbing them off with the old excuses. The new tactic is to simply refuse, and to tell the consumer their only option is to resort to legal action - in the hope that the consumer will think this will entail large legal bills and lots of hassle which will outweigh the cost of the repair in the first place.

The good news, for the consumer, is that this ISN'T the case. This is where the "Small Claims Court" comes in. The SCC is a very easy to use system that lets you take action in exactly this sort of situation.

Hopefully consumers will start to realise that they CAN easily take action against retailers who don't uphold the SoG, and we'll start to see things improve.
 
Steamrunner said:
Hopefully consumers will start to realise that they CAN easily take action against retailers who don't uphold the SoG, and we'll start to see things improve.
Click to expand...

I've done this sort of thing before.

My plan of action is to follow up my initial complaint with a written one, again making my point and giving them another chance to settle the matter. Should that that work I will send a Letter Before Action, informing them that as they have failed to resolve my problem I will be seeking a legal remedy, at their expense. A this point most companies will settle but if not then I will issue a small claims court summons for the full cost of the repair plus the cost of issuing the summons. It is very unlikely they will go to court, either settling before the date or simply not attending resulting in my winning by default.
 
Got a phone call from the store manager today. He's sorry for the misunderstanding and as a good will gesture will refund my money. :)
 
Lankyman said:
I have been using computers (Windows based) since the early nineties and have never had a HD fail. However, I have been getting nervous since buying my iMac two years ago as HD failures on the iMac appear to be relatively common. I can only assume this has something to do with heat dissipation in the enclosed environment of the iMac's casing. It doesn't inspire me to purchase a replacement iMac in the future though.
Click to expand...

Um sorry, there is no such thing as "common hard drive failures" due to an OS. Not on Mac, linux or Windows.
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back