I'll second contacting the developer but don't hold your breath for a reply. I've given up on Ripit. It used to be great with an active community with lots of back and forth between users and the developer (I've recommended it to many people) but sadly the community forum has been disbanded and the software itself hasn't been updated in years (the latest version - 1.6.6 - was released back in mid 2012).
Many people have contacted the developer as ver 1.6.6 was having issues with more and more content, but nothing has been done. I have a suspicion that it's been abandoned, although the product is still being sold.