Rival Carriers Playing Dirty to Keep Customers

Discussion in 'iPhone' started by TC Schiller, Jun 23, 2007.

  1. TC Schiller macrumors newbie

    Joined:
    Jun 23, 2007
    #1
    I called my current carrier today (T-Mobile) to get more information about canceling my contract in order to switch over to AT&T to get the iPhone. Upon hearing my reason for switching, the CSR immediately took on a tone of worry and concern.

    She asked if I was aware that AT&T was going to charge a monthly fee to use the iPod feature of the iPhone. No, I said.. I've not heard such a thing from any source. She said, indeed, this is the case, and T-Mobile is happy to offer several music phones without a fee levied to use the music player.

    I questioned the reliability of this statement immediately, of course. It had the stench of corporate misinformation all over it.

    The CSR then happily offered to unlock my iPhone once I bought it and use it with T-Mobile as my carrier. Again, I haven't heard of anything even remotely concrete from either Apple or AT&T on this issue, and I highly doubt such a high-profile phone locked in a five-year corporate exclusivity agreement could be unlocked and ported so early and so easily.

    I asked how her, as a T-Mobile CSR, had more information on the iPhone than AT&T, Apple, and the plethora of online users who have been keeping tabs on the device for the past six months.

    A small chuckle and a nonchalant gesture about being "in-the-know" as a CSR in a competitive technology market was her reply.

    I had enough at that. I called Apple and AT&T, both of whom confirmed that the iPod feature of the iPhone was not to be locked in any way whatsoever, and no monthly fee would be required to use it as a music player. Only the standard 99 cent charge per song through the iTunes store would be required, of course.

    Additionally, neither Apple nor AT&T supported T-Mobile's claim of being able to unlock the iPhone after purchase.

    It doesn't surprise me that such disinformation is starting to spread, but it does disappoint me. I've never had a more sour CSR experience with T-Mobile.

    Has anyone else encountered such corporate tactics with their carrier's customer service in a desperate attempt to keep customers?
     
  2. Jeffrey903 macrumors member

    Joined:
    May 27, 2006
    #2
    I called up Verizon asking for some information if I left since I was "considering getting the iPhone". They asked me immediately if I had seen their latest line of Blackberry phones. I said that I had, but they were still nice to me. I can't remember them making up false iPhone claims in order to try and keep me.
     
  3. /dev/toaster macrumors 68020

    /dev/toaster

    Joined:
    Feb 23, 2006
    Location:
    San Francisco, CA
    #3
    Verizon told me a whole string of BS when I initially called to find out when my contract ended. I don't remember the entire thing, but it was something to the order of them saying that Verizon didn't pick up the iPhone for a reason. They then proceeded to give me a long list of BS and FUD. I just laughed, asked to speak to a supervisor. When the supervisor got on the phone, I explained to them what happened. I also explained that regardless if I got an iPhone or not, I was switching away from Verizon for what the rep pulled. The supervisor just shrugged it off.

    They don't care, its not like they will get in trouble for spreading the FUD. I am sure its encouraged. All carriers do this. AT&T will do it against other carriers when they come out with something really cool. Its just part of the game.

    I hear the same crap if I am in a store and they are talking smack about Macs and iPods.

    Sales is 80% BS, 19% sweet talking and 1% fact that the sales person doesn't understand anyway.
     
  4. kuebby macrumors 68000

    kuebby

    Joined:
    Jan 18, 2007
    Location:
    SFV
    #4
    It seems to me that what T-Mobile did is right on the line of illegal, probably some sort of FTC kind of charge AT&T could throw at them. It's just that I can't believe it's legal for them to tell you things about a competitors product that are known to be untrue.
     
  5. /dev/toaster macrumors 68020

    /dev/toaster

    Joined:
    Feb 23, 2006
    Location:
    San Francisco, CA
    #5
    Sure, as an official statement or press release from a company. Beyond that, every sales guy on the planet will tell you what he thinks you need to know in order to buy his product. It happens every day, in every industry. Really nothing you can do about it. You can complain, but nobody will listen honestly. Lets face it, sales guys don't have a soul.
     
  6. daveschroeder macrumors 6502

    Joined:
    Sep 14, 2003
    Location:
    Madison, WI
    #6
    ...and no charge at all for any music in any supported format (MP3, AAC, etc.) that you have in your iTunes library from other sources, of course. I know you know this, but just want to clarify for others who might not understand, since there seems to me so much misinformation about iPhone.

    And it doesn't surprise me that other carriers are specifically asking if you're switching to iPhone, and that they've developed processes to try to retain customers (e.g., "Have you seen our latest Blackberries?" etc.) I wouldn't expect them to just totally lie, though that doesn't surprise me.
     
  7. kuebby macrumors 68000

    kuebby

    Joined:
    Jan 18, 2007
    Location:
    SFV
    #7
    Oh sure I've had salespeople lie to me all the time, it's why I don't really shop in brick and mortar stores anymore. But for them to propagate false information on a semi-official level . . . it just seems to me that AT&T should take some sort of action, even if it might be a waste of time.
     
  8. AirmanPika macrumors 6502

    AirmanPika

    Joined:
    Jun 19, 2007
    Location:
    Vandenberg AFB, CA
    #8
    You do understand that this would happen regardless of who had the phone. If anything I would have expected AT&T to put up an even bigger disinfo machine if Verizon or T-Mobile had got the phone instead.
     
  9. yg17 macrumors G5

    yg17

    Joined:
    Aug 1, 2004
    Location:
    St. Louis, MO
    #9
    Oh please, it's not like T-Mobile is the first and last company to say something untrue about the competition. If it was illegal to do stuff like that, and the law was actually enforced, we'd be riding horses and buggies everywhere because there would be no car dealers :rolleyes:

    It was probably just a misinformed CSR. T-Mobile's not out there to badmouth the iPhone, they've got better things to do. Just like all the other phone companies.
     
  10. Furgster macrumors 6502

    Furgster

    Joined:
    Jun 16, 2007
    #10
    ya, probably true but who cares, iPhone in six days! :)
     
  11. jsw Moderator emeritus

    jsw

    Joined:
    Mar 16, 2004
    Location:
    Andover, MA
    #11
    Actually, they are worried about the iPhone. All the other carriers and manufacturers are.

    I'm not saying they should be worried, or that the iPhone is going to be the predominant phone in a month, eclipsing sales of all other phones. It won't.

    But they're terrified of it nevertheless. Entire corporations are changing strategies as a result of this silly phone. Look for announcements to that effect at the end of H1 or beginning of H2 (so, soon).

    Me? I think it's an amazing first product. No other company has ever produced a first-attempt cell phone this good. And that's indisputable. Of course, as the others all introduced their first phones earlier, it only makes sense.

    I think people claiming it's perfect are insane. It has it drawbacks. However, I have access to a lot of high-end phones, and, if this simply does what it says it will do, it will rock the industry.

    So, yeah, they're scared.

    What the non-AT&T carriers are most afraid of is iPhone-inspired foot traffic that will lead to other sales, even if people can't afford the iPhone. People will walk in just to see it, and then buy something else if they can't afford it.
     
  12. Chip NoVaMac macrumors G3

    Chip NoVaMac

    Joined:
    Dec 25, 2003
    Location:
    Northern Virginia
    #12
    In the early edition of the Sunday Washington Post there is an article on the iPhone and the effect it will have on other carriers. IIRC something like 3/4 of the interest in the iPhone is from non-AT&T subscribers. Sprint stands to loose 8% of their customer base to AT&T because of the iPhone.
     
  13. Briellz macrumors member

    Joined:
    Jun 21, 2007
    Location:
    Minneapolis, MN
    #13
    :rolleyes: Interesting, I'm leaving sprint! :D
     
  14. mkrishnan Moderator emeritus

    mkrishnan

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    Jan 9, 2004
    Location:
    Grand Rapids, MI, USA
    #14
    If I don't want an iPhone, can I somehow extort T-Mobile in some way with this information? :eek: :D
     
  15. Gonzlobo Suspended

    Joined:
    May 9, 2007
    Location:
    Albuquerque
    #15
    Yep, last year I called DirecTV to ask about my existing 1 year collar (and also queried about their new HD DVR). Within minutes, they offered to send the DVR (liat price ~$400... I can't remember) for $19.95 (shipping & handling). TMobile just may offer you something if you're sneaky. OF course they'll just pass the cost on to the next guy, but you'll benefit.
     
  16. rdowns macrumors Penryn

    rdowns

    Joined:
    Jul 11, 2003
    #16
    Anyone using a carrier other than ATT can use this to their advantage. Just call them up and ask about getting out of your current contract because you want an iPhone. They'll offer you something to stay.

    When I left Verizon for Cingular (Verizon did not have BT phones that paired with my car) I was offered a new phone, more minutes, lower monthly rate and every other Tuesday night with the CEO's wife.
     
  17. matthewHUB macrumors 6502

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    Nov 29, 2005
    #17
    :D :D :D :D :D
     
  18. mkrishnan Moderator emeritus

    mkrishnan

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    Jan 9, 2004
    Location:
    Grand Rapids, MI, USA
    #18
    You clearly have never been with the CEO's wife. :eek: ;) :D
     
  19. mattscott306 macrumors 68040

    mattscott306

    Joined:
    Jan 16, 2007
    #19
    And of course, being on Cingular/at&t I can't use the iPhone to my advantage unless I buy the danged thing. I do understand why the other companies are scarred, even if I wasn't on MR every day I have a feeling I'd be hearing a ton about the iPhone. It's revolutionary, groundbreaking, and potentially devastating to other companies.
     
  20. timmypv15 macrumors regular

    Joined:
    Jun 10, 2007
    #20
    I've posted this before, but my dad was in RadioShak, and the guy wanted to know if he wanted to sign up for Verizon that day. He said no and that his son would kill him because he was getting an iPhone on Friday, and we already had 5 phones on AT&T. The guy said that Verizon was offered the iPhone and it had horrible call quality, and that is why they didn't take the offer. He also said he could give us a deal we woudln't imagine on a 5 line plan, AND that if we waited a few months, Verizon is going to offer a phone that could kick the iphone's ass. my dad laughed and left.
     
  21. rdowns macrumors Penryn

    rdowns

    Joined:
    Jul 11, 2003
    #21
    Reading this as ABC News is doing a story commercial on the iPhone.

    Edit: The piece ran almost 4 minutes. Talk about hype.
     
  22. mcarnes macrumors 68000

    mcarnes

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    Mar 14, 2004
    Location:
    USA! USA!
    #22
    I'm definitely dumping T-Mobile now. That is just lame.
     
  23. bloodycape macrumors 65816

    Joined:
    Jun 18, 2005
    Location:
    California
    #23
    Man I got to use to this to my advantage to get a new phone from Verizon. Thank you forum and thank you iPhone.
     
  24. Chip NoVaMac macrumors G3

    Chip NoVaMac

    Joined:
    Dec 25, 2003
    Location:
    Northern Virginia
    #24
    Yep, even if 2 to 5 percent of a carriers customers are thinking of switching to the iPhone - that is a pretty big hit. In particular for Sprint....
     
  25. darwen macrumors 6502a

    darwen

    Joined:
    Apr 12, 2005
    Location:
    California, US
    #25
    Glad to hear. Finally someone can take advantage of the crappy cell providers around here.
     

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