Resolved rMB replaced - Applecare?

[Hook85]

I've had my rMB replaced at the Apple Store due to a faulty keyboard. I purchased Apple Care when I ordered it, but that hasn't transferred over to the new rMB.

Is there something I need to do?

 

[makinao]

Call Apple support. Prepare documentation.

 

[Hook85]

Call Apple support. Prepare documentation.

Thanks, I have a copy of the APP certificate and I've got the receipt which proves they were exchanged. I'll call them Monday during business hours and keep my fingers crossed.

 

[legioxi]

What was faulty with the keyboard?

 

[Ludatyk]

I've had my rMB replaced at the Apple Store due to a faulty keyboard. I purchased Apple Care when I ordered it, but that hasn't transferred over to the new rMB.

Is there something I need to do?

Wouldn't it fall under the one year warranty? Apple Care isn't necessarily needed..

 

[Theozz]

Wouldn't it fall under the one year warranty? Apple Care isn't necessarily needed..

What Hook85 wanted to know is how to transfer the AppleCare he bought with his first rMB to the rMB replacement Apple gave him 🙂

 

[Ludatyk]

What Hook85 wanted to know is how to transfer the AppleCare he bought with his first rMB to the rMB replacement Apple gave him 🙂

Fair enough. But he mentioned the faulty keyboard... Figured Apple was perhaps giving him a hard time.. That's all.

 

[ZipZap]

AppleCare is tied to the device. If its replaced it needs to be transfers. I would put the new serial number into the AppleCare site and see if it covered.